Director of Dining Services

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*** Current Employees and Students:
If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***##
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* Position Title:

** Director of Dining Services##
** Job Category:
** Academic Staff##
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* Employment Type:

** Regular##
** Job Profile:
** Project Program Manager (C)##
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* Job Duties:

** The University of Wisconsin Green Bay is a rapidly growing, student centered university committed to transforming lives. UW-Green Bay continues to enhance academic offerings, strengthen community partnerships, and invest in a vibrant student experience. Our culture is defined by innovation, engagement, and a deep focus on student success. The Director of Dining Services will help advance this mission by shaping dining experiences that support belonging, satisfaction, and the evolving needs of our students.

The Director of Dining Services provides strategic leadership and operational oversight for all campus dining services at UW Green Bay. This role serves as the primary liaison to the University’s third party dining and vending partner, Chartwells, ensuring exceptional service delivery, continuous improvement, and a dining experience that exceeds the evolving expectations of students, faculty, staff, and guests. The Director of Dining Services will lead a bold, campus wide dining transformation in collaboration with Chartwells, introducing new concepts, elevating food quality, improving service efficiency, and redesigning the overall dining experience.

This will require innovation, performance monitoring, and accountability across operations, quality, and customer satisfaction. We are seeking a leader who is deeply passionate about driving transformative change, elevating our dining program, and creating a top-tier student engagement experience. Indicators of success in this role include:
* Student satisfaction ratings increase from ~3.3 to 4.0 or higher
* Full implementation and compliance with SOPs across all locations
* Improved staffing stability and reduced service gaps
* Effective vendor performance management with timely resolution of issues
* Strong student engagement, transparent feedback loops and clear plans for continuous improvement##
** Key

Job Responsibilities:

**** 1. Dining Transformation and Strategic Leadership
*** Lead a bold, campus wide dining transformation in collaboration with Chartwells, introducing new concepts, elevating food quality, improving service efficiency, and redesigning the overall dining experience.
* Set and drive goals to significantly increase student satisfaction scores from approximately 3.3 to 4.0 and beyond within 1 to 2 years.
* Align all dining initiatives with the University’s priorities and student needs.
* Evaluate and expand franchise offerings, including assessment of franchise requirements, revenue thresholds, and long term feasibility.
** 2. Oversight of Vendor Operations (Chartwells)
*** Serve as the University’s primary point of contact for all Chartwells operations, including staffing, service standards, facilities, communication, and performance management.
* Monitor progress on staffing gaps, ensuring Chartwells has clear plans and timelines for positions such as managers, dieticians, dishwashers, catering staff, and support roles.
* Review and approve Standard Operating Procedures for all dining locations, and oversee Chartwells’ compliance.
* Ensure timely and consistent front of house cleaning, including table turnover, dining room sanitation, and overall facility cleanliness.
** 3. Student Experience and Engagement
*** Establish systems to collect, track, and respond to student feedback, including real time feedback devices at key stations, surveys, and direct outreach.
* Partner with Chartwells to analyze feedback trends and share monthly performance reports with campus leadership.
* Support and oversee a student engagement plan, including scheduled forums, pop up feedback sessions, and ongoing dialogue with campus groups.
* Develop campaigns, programs, and promotions that enhance the dining experience, amplify student voice, and build campus loyalty.
** 4.…