Director of Sales & Service

Morris Ave Corp
825 Morris Ave
Green Bay, WI 54304, USA

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve”. The Director of Sales & Service is responsible for leading and optimizing Capital Credit Union’s sales and service delivery across all member-facing channels. This role ensures a consistent, high‑quality member experience while driving sustainable growth through relationship‑based sales, coaching excellence, and operational effectiveness.

The Director partners with marketing, lending, operations, and digital teams to align strategies, improve performance, and deepen member relationships.

• Develop and execute sales strategies to drive growth while aligning with the credit union’s mission and values.
• Establish sales goals, KPIs, and incentive strategies that balance member needs and organizational objectives. (Partner with leaders across the Credit Union to define sales goals, KPIs, and incentive strategies that drive consistent performance and uphold our commitment to doing the right thing for our members.)
• Analyze performance data to identify trends, gaps, and improvement opportunities.
• Ensure consistent, high‑quality service standards across branches and member service channels.
• Lead initiatives to enhance the end‑to‑end member experience.
• Coach and develop leaders and frontline teams to build a strong performance culture. (Develop and support leaders and frontline teams to strengthen performance and deliver exceptional member experiences.)
• Partner with Employee Experience on talent development, performance management, and succession planning.
• Collaborate cross‑functionally to improve processes and the member journey.
• Ensure compliance with all policies, procedures, and regulatory requirements.

• Bachelor’s degree in business, finance, marketing, or related field (or equivalent experience).
• 5+ years of progressive leadership experience in sales, service, or retail operations.
• Financial services or credit union experience preferred.
• Demonstrated success leading multi‑site or multi‑channel teams.
• Ability to travel as necessary. Must possess a valid driver’s license with a good driving record.

• Strong leadership, coaching, and communication skills.
• Data‑driven and results‑oriented decision‑making.
• Ability to influence across functions and leadership levels.
• Commitment to member advocacy and cooperative values.

• Office environment with moderate level of noise.
• Frequent use of telephone, copier, computer, fax machine and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Minimal lifting of up to 25 pounds.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.