Manager, Customer Solutions

Georgia-Pacific is seeking a contribution-motivated Manager, Customer Solutions to support our GP PRO Consumer Business. We are looking for a leader who thrives on developing each team member’s unique talents, solving complex customer and supply chain challenges, and leveraging data, technology, and cross-functional collaboration to create measurable, long-term business value. The ideal candidate is energized by empowering others, improving service, and advancing their career in a principle-based, values-driven organization.

The Customer Solutions, Supply Chain Manager role creates value by leading Customer Solutions Specialists, building trusted customer relationships, and partnering across Production Planning, Deployment Planning, Customer Supply Chain, Transportation, and Warehousing. This leader will guide the team in solving customer and supply chain challenges, improving service, and developing scalable solutions that support long‐term customer satisfaction and profitable business results.

Why this role matters:
As Manager, Customer Solutions, you will play a visible role in strengthening customer experience and developing a high-performing, contribution-motivated team. You will create an environment where team members can grow, adapt, and innovate—especially as technology and GenAI rapidly evolve. By fostering principle-based decision making, supporting effective change management, and encouraging experimentation, you will help the team navigate uncertainty and position the business for long‑term success and value creation.

Location:

This is a hybrid role (4 days remote, 1 in office) based out of our Georgia Pacific office in Green Bay, WI and will entail occasional travel throughout the year.

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins. We provide a range of products featuring well-known product brands such as Compact® , Sof Pull® , Brawny® Industrial™ , Dixie® ,EnMotion® and Smart Stock® to various market segments. For more information about GP Professional, please visit:  .

The ideal candidate is a people-centered leader who balances customer needs, operational realities, and business economics to create long‑term value. They thrive in ambiguity, influence effectively across functions, and use data and economic thinking to guide principled decisions. This leader sets clear expectations, provides honest coaching, holds themselves and others accountable, and is passionate about helping employees grow and maximize their contributions.

• Lead the order‑to‑cash and logistics flow by partnering with customers and cross‑functional teams to deliver service solutions that profitably meet customer goals and strengthen long‑term business results.
• Provide proactive, principle-based leadership by setting clear priorities, removing barriers, empowering employees, and developing each team member’s unique talents and contributions.
• Use analytics, business insights, economic thinking, and marginal analysis to identify performance gaps, recommend improvements, and make decisions that enhance service, stewardship, and profitability.
• Champion technology, automation, GenAI, and data visualization to simplify work, accelerate decision-making, and create scalable, innovative solutions for the team and business.
• Drive continuous improvement by challenging current processes, eliminating waste, and fostering experimentation and transformation across customer solutions, operations, and supply chain.
• Build trusted relationships with customers, employees, and partners by communicating openly, collaborating effectively, and seeking mutually beneficial outcomes.
• Clarify responsibilities, decision rights, and accountability for yourself and your team to advance a Principle‑Based Management culture.
• Adjust and evolve team metrics to provide actionable insights and ensure the team is measuring what matters most to customers and the business.
• Foster a culture of teamwork, curiosity, and ongoing learning to help the team adapt to change, embrace uncertainty, and continually improve outcomes.