Director of Hospitality

Chick-fil-A Green Bay Director of Hospitality

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than "fast food" but is an opportunity for a key individual to have a daily impact on team members and the business functions.

After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.

Your responsibility is to:

• Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
• Work in the operations by leading teams of around 25-30 daily
• Supervise 50-100 employees
• Manage systems and processes in the Front of House
• Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
• Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
• Track and improve store goals with a focus on Customer Experience Monitors
• Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
• Hold team members accountable to all policies and procedures; ensure fair disciplinary action
• Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
• Coach and develop A-grade talent
• Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
• Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
• Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
• Support in the operations of the restaurant first then perform director duties.

General Responsibilities:

• Ability to oversee 30-70 direct reports on a daily basis.
• The business mindset with a proven record of financial growth in profit and sales of a restaurant.
• Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
• Care for Team Members
• Understand the importance of leadership development and mentoring team members of all ages.
• Coach Team Members to understand Core 4 and Winning Hearts Everyday model
• Clearly communicate with respect and use technology for continuous conversations.

Competencies:

• Humble
• Hungry
• Smart
• Emotionally Self-Aware
• Emotionally Self-Controlled
• Adaptable
• Empathetic
• Organized
• Understands Conflict Management
• Tech Savvy
• Able to lead teams and work in teams
• Character:
  High Integrity
• Chemistry: relationship builder, coaches others to perform
• Competency:
  
  results-oriented, systems thinker, quick study
• Servant leader, team-oriented, with a passion for people and world-class service
• Well-organized manager with excellent verbal, written, and electronic communications skills
• They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.

Requirements:

• B.A./B.S. in related field preferred
• 2+ Years Experience Managing Teams
• Understanding of Wisconsin Employment & Labor Law
• Resume is required
• Must pass background check
• Preferred Food Safe Certified
• Valid driver's license with reliable transportation and insurance

Other Duties:

• Able to lift 40 – 60 pounds on a consistent basis.
• Able to work opening, closing and weekend shifts.

Compensation Breakdown:

• Base Salary of between $40,000-$50,000/year
• Performance based incentive opportunities (~$10,000 - $20,000/year +/-)
• Full ancillary benefits package through Anthem (~$10,000/year +/-)
• o Medical, Health, Dental, Vision, etc.
• 401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)
• Two weeks of paid vacation (~$1,500 - $1,900/year +/-)
• Scholarship Opportunities (~$1,000 - $2,500/year +/-)
• Free meal(s) while working (~$4,000/year +/-)
• Apperal Allowance ($200/year +/-)
• Total value of ~$68,300 – $90,600/year +/-)
• This compensation…