PR & Integrated Marketing Account Supervisor

Spano Pratt Executive Search on behalf of Kane Communications Group is searching for an Account Supervisor. Kane Communications is a purpose-driven public relations, marketing, and branding agency that builds reputations and drives corporate citizenship for organizations around the world. Our clients come to us with their problems, and it’s our job to solve them.

We focus on delivering business results through research-based strategic planning, public and community relations, brand development, digital and traditional marketing, content development, video production, internal communications, and more. Visionary leaders count on Kane for everything from crisis communications and reputation management to integrated marketing campaigns and brand development.

The Account Supervisor is responsible for nurturing the relationship between the agency and our clients. Reporting to the Senior Director, the Account Supervisor will provide ongoing support and leadership for client accounts and will maintain a highly responsive service orientation in all interactions. The Account Supervisor will also be responsible for overall budget and project management for their accounts, ensuring the highest level of customer satisfaction and ROI.

Before applying, ensure this is the right seat for you on our team. At Kane, the Account Supervisor is accountable for the following:

Account strategy, writing and research

• Write and present detailed, well-researched integrated communications, PR and marketing plans to agency teams and clients
• Perform research and analysis using the Kane Way process
• Link communications, PR, branding and marketing to broader business objectives, and ensure plans are designed to achieve measurable outcomes for clients

Project scoping

• Gather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work.
• This may include working directly with digital or research partners to obtain proposals and estimates
• Oversee the implementation of approved plans and strategies

Scope execution

• Work with the account team to implement research and communications plans
• Work with the creative team to develop brand, marketing and creative strategies
• Collaborate with all team members (including contractors, when applicable), providing the input they need to be effective in their roles
• Ensure scopes of work are executed, pitching in as needed to write content, pitch media and take on other day-to-day tasks

Budget management

• Ensure that all projects remain within the budgets and/or scopes of work
• Recommend appropriate budgets to clients
• Provide regular updates of account progress and budget requirements for all assigned clients
• Approve and manage quotes, estimates and invoices to ensure budget requirements are met and profitability maintained
• Anticipate and communicate any potential budget issues

Client relationship management

• Form relationships with senior client personnel, with a focus on providing superior and proactive customer service
• Ensure client relations are positive and stable and keep senior management informed of any potential challenges

Account retention, growth and projections

• Provide exceptional service to your clients, promptly responding to their needs, requests and changes in direction
• Stay abreast of communications, PR, marketing and branding best practices as well as your clients’ industries in order to bring forth new ideas
• Set annual growth and retention goals for each of your accounts and, working with your direct supervisor, develop plans to achieve these goals
• Provide your supervisor with monthly financial projections for your clients, which will aid in staff bandwidth planning

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