Assistant Manager

Assistant Manager – Pet Care Center

Reports to: General Manager

Position: Full Time

Pay: $19.00 - $21.00/Hourly

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensures the cohesiveness of all aspects of pet care services and cross‑training where necessary.
• Manages center staff at the direction of the General Manager—motivating, recruiting, hiring, training, promoting, coaching/counseling, terminating when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining the payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship; resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager, addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• Ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serves as the manager onsite when the General Manager is not available.
• Ensures that bank deposits are completed as needed.

• Associate or BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Minimum of 1 year management experience preferably in hospitality, service and/or retail environments.
• Experience in problem‑solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co‑workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi‑task with strong time‑management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing and analytical skills.
• Strong interpersonal, communication and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary, boarding and/or grooming experience is a plus.

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on a computer system and handle a multi‑line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

• Health, vision, dental, long & short‑term disability, and Life insurance.
• 401(k) match.
• Pet Care discounts.
• Generous PTO.
• Opportunity to grow your career with a network of like‑minded professionals.
• Startup mentality company with stable funding.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer—Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities.

If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we are all about creating a workplace that is bursting with diversity and inclusivity. We don’t play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion.