Sales Support Representative- Green Bay, WI

As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted  this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers.

You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room. follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.

Support customer education, demonstrations, and product familiarity as directed by the territory’s needs. Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care. On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.

Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience  Bachelor’s degree with 4 years of professional and/or relevant experience Associate degree with 8 years of professional and/or relevant experience High school diploma with 10 years of professional and/or relevant experience. Ability to lift, push, pull, and carry up to 50 lbs. Ability to stand for extended periods.

Ability to manage stressful OR situations with professionalism and focus
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