Inside Sales Representative

JOB REQUIREMENTS

• Ensure timely follow-up with customers on quotes, providing updates and answering any inquiries.
• Ensure that all quoting information is accurately entered into the ERP system, including all relevant documentation, to ensure smooth order processing and traceability.
• Manage and maintain customer accounts, ensuring all customer data is up to date in the CRM system.
• Act as a liaison between customers and the company throughout the quoting process.
• Assist with customer inquiries regarding product specifications, pricing, and delivery schedules.
• Provide customers with updates on order status, potential delays, and shipping timelines, as required.
• Support the Customer Account Specialist team in addressing and resolving issues, ensuring that complaints are tracked, followed up on, and resolved in a timely and satisfactory manner.
• Help develop and maintain customer relationships, focusing on customer retention and satisfaction.
• Work with the Sales Manager to identify potential upsell or cross-sell opportunities within existing customer accounts.
• Monitor customer feedback to identify trends and opportunities for improvement in products or services.
• Coordinate with other departments (e.g., Production, Engineering, Shipping) to ensure that customer orders are processed smoothly and on schedule.
• Internal project management including project timelines, next steps, customer communication, and seeing the project through to start of production.
• Ensure that the sales team adheres to pricing, contract terms, and discount policies.
• Order entry and assist with contract review to ensure accurate processing of customer orders.
• Work with Sales Manager to achieve the goals and expectations of the company.
• Develop reports and presentations (Open Order Reports, Sales Updates, Forecasts, etc.).
• Collaborate on marketing initiatives as needed.
• Occasionally participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers.
• Perform other duties as assigned.

• Strong communication skills (both written and verbal), with proficiency in English required;
  Spanish is a plus.
• Ability to work independently as well as collaborate effectively within a manufacturing team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to travel, however minimal travel is expected.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong customer focus and a passion for delivering high-quality service and support.