Director of Inside Sales

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions.

By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

KI is seeking a strategic and people-focused Director of Inside Sales to lead a high-performing team, drive commercial growth, and help shape the future of our sales organization.

This role offers a unique opportunity to drive revenue growth, strengthen customer engagement, and enhance sales effectiveness while partnering closely with Sales, Marketing, Product Management, Customer Experience, and Sales Leadership.

As Director of Inside Sales, you will build upon a strong foundation and help accelerate KI's growth strategy by developing talent, improving sales performance, leveraging technology, and creating greater alignment across our commercial teams.

This is more than an Inside Sales leadership role. It is an opportunity to influence strategy, develop future sales leaders, and help define how KI engages customers in an evolving marketplace.

• Provide leadership, direction, and coaching for KI's Inside Sales organization.
• Foster a culture of accountability, customer focus, collaboration, and results.
• Recruit, develop, and retain top sales talent while building a strong leadership pipeline.
• Mentor team members and position Inside Sales as a development pathway for future Field Sales and commercial leadership roles.

• Develop and execute strategies that increase pipeline generation, customer engagement, conversion rates, and overall sales performance.
• Partner with Field Sales leaders to strengthen collaboration, lead management, and customer coverage.
• Translate business objectives into measurable sales goals, performance metrics, and execution plans.
• Identify opportunities to improve commercial effectiveness and drive profitable growth.

• Collaborate with Marketing to improve lead generation, qualification, campaign effectiveness, and customer engagement.
• Partner with Product Management, Customer Experience, and other key functions to align customer needs with business priorities.
• Serve as a trusted advisor and strategic partner to commercial leadership.

• Champion best practices in sales processes, forecasting, pipeline management, and performance measurement.
• Drive adoption and optimization of Salesforce and other sales technologies.
• Leverage analytics, automation, and AI-enabled tools to improve productivity, resource allocation, and customer outcomes.
• Continuously evaluate opportunities to improve workflows, team effectiveness, and customer experiences.

• 10+ years of progressive sales experience within B2B organizations.
• 5+ years of sales leadership experience leading Inside Sales, Business Development, Sales Development, or related commercial teams.
• Proven ability to build, coach, and develop high-performing teams.
• Strong business acumen with the ability to translate strategy into execution.
• Experience leveraging CRM platforms, analytics, forecasting tools, and sales technologies to drive performance.
• Exceptional communication, collaboration, and relationship-building skills.
• Demonstrated success driving growth, improving sales effectiveness, and leading change.
• Experience with in commercial furniture, manufacturing, distribution, industrial, architecture & design, construction, or related industries is preferred.
• Ability to travel domestically up to 20%.

• Employee Stock Ownership Plan (ESOP)
• Competitive health, dental, and vision benefits
• 401(k) with company match
• Generous paid time off
• Professional development and leadership growth opportunities
• On-site fitness center, cafe, health services, and employee product discounts
• Collaborative culture focused on innovation, continuous improvement, and customer success

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.