Field Tech Region Float-Region Float- Green Bay, WI

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair, and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork thoroughly, accurately, and timely.
• Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride‑along training as needed.
• Follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver's license, clean driving record, and ability to be insured through Company's risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent written and verbal communication skills with internal and external contacts.
• Proven ability to be organized, detailed, multi‑tasking, critical thinker, accurate, thorough, and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

• Lift/Carry – Stand up to 50 lbs.
  Push/Pull – Stand up to 50 lbs.
  Walk – Walk; F 51–100 lbs. C 101–150 lbs.
  Manual Manipulation – Over 150 lbs. (occasionally)
• Reach Outward – Reach above shoulder (frequently).
• Climb, crawl, squat or kneel, bend (occasionally).

• Dispenser (part): 34 lbs.
• Coin Bag: 40 lbs.
• Compressor: 40 lbs.
• High Security Base: 60 lbs.
• Coin Box: 60 lbs.
• Concrete Bag: 80 lbs.
• Dolly: 86 lbs.
• Top Compartment: 140 lbs.
• Vacuum Attachment: 310 lbs. (with lifting equipment)
• ATM Machines: 280–875 lbs. (with lifting equipment)

Note:

ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

• Vision: near, distance, color, peripheral, depth.
• Sense of sound – normal.

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. The role involves operating at customer locations (estimated 50% of shift). Team members will receive direction via phone or email. The position requires lifting equipment, hand tools, an iPad, cell phone, etc. The role is full‑time, Monday to Friday with occasional weekends as needed, and travels 50–70% of the time throughout the US as required.

Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform as the company may deem appropriate.