Fire Service Technician

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact the customer representative to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, and similar documents to repair equipment.
• Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signature upon completion of a service call assignment.
• Participate in a scheduled on‑call rotation and help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items; act as a trusted advisor by providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written and verbal communication skills and outstanding customer service skills.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks is a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On‑call and after‑hours work is required on occasion at customer need.
• Provide recommendations and solutions to ensure the facility runs efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• 4+ years documented experience in low‑voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capacity to perform physical labor, including carrying and moving equipment and tools up to 50–70 lbs.
• Ability to work in unusual and difficult positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• NICET Level I certification (strongly preferred).

Hirring hourly rate: $25.19 – $34.66 per hour, determined by education, experience, knowledge, skills, and abilities. This position includes a competitive benefits package.