Service Foreman – Lead Diesel Technician​/Mechanic

Wisconsin Kenworth in Green Bay is seeking a talented individual to take on our Service Foreman – Lead Diesel Technician/Mechanic role on 2nd shift.

Ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. Join a high performing team within a growing and successful dealer group!

Approximate hours: 1:30 PM – 10:00 PM Monday through Friday.

Location:

Green Bay, WI.

• Ensure that all service phone calls are handled professionally and expediently.
• Coordinate service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians.
• Supervise all assigned service technicians.
• Coordinate department activities between service department, parts department and service customer.
• Facilitate effective communication between internal and external customers, vendors and business contacts.

• Assess incoming service department jobs, make initial repair diagnosis and create customer repair orders following company procedures, including obtaining customer signature on form.
• Update and close computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order.
• Manage available billing hours by planning and effectively delegating workload to qualified and available service technicians.
• Provide leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff.
• Show a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns.
• Evaluate all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy.
• Inform service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements.
• Establish and ensure adherence to maintenance schedule for service facility and shop equipment.
• Communicate with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress.
• Assist service technicians in the service shop as needed.
• Ensure an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials.

• Formal technical school graduate certificate/degree (or equivalent work experience).
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service.
• Effective written and verbal communication skills.
• Ability to obtain a Commercial Driver’s License (CDL).
• Familiarity with both DOS and Windows based computer programs.
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies.
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities.
• The ability to work under pressure while prioritizing and processing several tasks simultaneously.
• Ability to work an 8–10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs. on a regular basis.