Elevate Specialist; LTE - Child Support

Responsible to assist the agency with recruitment and participation in the ELEVATE program. The ELEVATE grant addresses employability and training needs of participants to strengthen the remittance of consistent child support payments. This is an LTE position and does not include benefits.

• Identifies potentially eligible participants for enrollment in the ELEVATE program.
• Conducts outreach by phone, text, email, mail, and in person to potential participants to provide information regarding the ELEVATE program and the child support enforcement process.
• Promotes ELEVATE services offered through the grant, which include job seeking skills, resume writing, interviewing skills, job leads, vocational and interest assessments, and co‑parenting classes.
• Schedules appointments for enrollment with potentially eligible participants.
• Initiates outreach to employers by phone, email, mail, and in person to market the ELEVATE program and participant skills.
• Provides individual and group presentations regarding the benefits of the ELEVATE program.
• Serves as a liaison to develop and maintain strong partnerships with participants, case workers, community agencies, and the contracted parenting provider.
• Maintains an understanding of the child support program and services available through ELEVATE.
• Refers participants to other community resource agencies as necessary.
• Assists participants in understanding and strategizing short‑ and long‑term employment goals by utilizing the ELEVATE program as a means to achieve them.
• Provides guidance and assistance to participants with the job application process, onboarding, and resolving basic challenges of obtaining and maintaining employment.
• Delivers work supports in accordance with agency policy based on participant need.
• Responds to inquiries from participants about the child support program and refers questions to the ELEVATE Coordinator or appropriate caseworker.
• Enters and maintains case and participant information in the KIDS system.
• Collects, analyzes, and interprets data.
• Prepares, completes, and submits reports regarding activities in a timely manner.

• Knowledge of general office procedures and computerized software systems, internet access, databases, spreadsheets, and word processing programs.
• Knowledge of terms and forms used when establishing and enforcing child support.
• Ability to examine and appraise documents and files to determine required actions related to job functions.
• Knowledge of employment services and the labor market.
• Ability to conduct workshops, presentations, and public speaking engagements to promote the program.
• Ability to understand and follow complex oral and written instructions.
• Ability to conduct interviews, interpret court orders, explain basic procedures, and obtain cooperation in difficult situations to facilitate participant compliance.
• Typing speed of at least 25 net words per minute.
• Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
• Ability to learn and apply specialized knowledge and skills of the department and other community resource agencies.
• Ability to utilize a variety of office equipment.
• Ability to work independently, accept responsibility, and exercise independent judgment within the scope of duties.
• Ability to establish and maintain effective working relationships with staff, attorneys, community and government agencies, participants, and the general public.
• Ability to communicate effectively both orally (over the phone or in person) and in writing.
• Ability to plan and organize duties and responsibilities.
• Ability to work the required hours of the position.

Brown County is an E‑Verify employer.