Case Manager - SSVF

Job Purpose The Case Manager plays a vital role in empowering Veterans and their families to achieve stability and independence. Through comprehensive case management, financial guidance, and hands-on support, the Case Manager helps prevent homelessness and ensures that Veterans who are experiencing housing crises are quickly and successfully rehoused. This role is at the heart of creating hope, security, and lasting positive change in the lives of those who have served.

Key Responsibilities Case Management & Client Support Deliver case management and supportive services to homeless Veterans; maintain accurate case files

Review Intake Specialist assessments and determine participant service needs

Develop Housing Identification and Stability Plans Develop and monitor Single Coordinated Care Plans Execute participation agreements with participants

Create discharge plans with referral options

Housing Stability & Counseling Provide housing stability counseling, including awareness and referral to rental, rent subsidy, and housing assistance programs

Educate participants on supportive services and client rights, including fair housing, landlord-tenant laws, lease terms, rent/mortgage delinquency, home maintenance, and financial management

Referrals & Service Linkages Make program referrals and establish linkages with appropriate agencies, including:

VA non-compensation benefits

Vocational and rehabilitation counseling

Employment, training, and educational assistance

Healthcare and childcare services

Protective payee and legal services

Daily living, emergency, and direct financial assistance

Coordinate transportation services, including pick-up/drop-off and bus tickets

Financial Counseling & Assistance Provide financial counseling and assist participants in developing personal budgets

Request temporary financial assistance after Area Manager/Director approval

Documentation & Compliance Maintain accurate, timely records of client assessments, contacts, progress, and HMIS entries

Other duties as requested or assigned

Key Performance Indicators
90% of participants have updated Housing and Coordinated Care Plans within 30 days of intake
95% of case files and participant documentation are complete and accurate in HMIS
85% of participants meet housing stability goals within the planned timeframe
90% of participants are connected to at least one external service within 30 days of intake
95% of transportation and service coordination requests are completed on schedule
85% of participants develop and follow a personal budget plan
100% of client records updated within 48 hours of service delivery

Zero compliance issues identified in internal or external auditsA bachelor’s degree in social services is required

Minimum two years of experience in case management, life skills as well as conducting assessment and counseling services

Associate’s degree with 4-5 years of experience in case management, life skills as well as conducting assessment and counseling services is acceptable

Experience providing services to veterans is strongly preferred

Experience delivering services to SUD, COD, or homeless populations is also preferred

Valid Wisconsin Driver’s License in good standing and current/valid auto insurance
#J-18808-Ljbffr