CLTS Support & Services Coordinator

JOB REQUIREMENTS

Provides case management through CLTS Support and Service Coordination to children who are diagnosed with physical, emotional, or cognitive disabilities. The goal of the CLTS Waiver Program is to support children with substantial needs, as well as their parents/guardians, by delivering services to promote the goal of every child living their best possible life now and into the future. This position may be eligible for a hybrid schedule to telework up to 3 days a week after successful completion of an initial employment period.

• Support and Service Coordinators create individualized service plans that best support the child and family in pursuit of their desired outcomes.
• Connect families to supports throughout the community and promote family members’ self‑determination and involvement in all facets of community life.
• Maintain monthly collateral contacts and direct contact with family at least every three months.
• Establish and maintain all aspects of program functional and financial eligibility.
• Provide participant and family education, support, and advocacy regarding their disability.
• Assess and periodically reassess the child’s or youth’s health, safety, and functional capacity.
• Report incidents that create a significant risk or service harm to the child to the Wisconsin Department of Health Services.
• Ensure the application of client rights, grievance, and dispute resolution processes and procedures.
• Complete authorizations for purchase of services and obtain supervisory approval in line with service plans.
• Monitor contracted services to ensure high quality and appropriate extent of services provided.
• Interface with healthcare providers, insurers, Social Security, etc., to coordinate services.
• Assist families with transition to adulthood process and connect them to related resources.
• Identify the need for and assist in planning and development of new service resources as necessary.
• Comply with applicable county, state, and federal guidelines related to the provision of services.
• Complete and maintain accurate and timely documentation according to applicable requirements, codes, contracts, and policies.
• Facilitate collaboration and maintain positive working relationships with participants, informal support systems, co‑workers, health professionals, courts, legal representatives, contracted providers, and the public.
• Attend and contribute to staff meetings and overall unit performance.
• Function as part of treatment teams or multidisciplinary teams to ensure continuity of care.

Performs related functions as assigned.

• General office equipment.
• Computer.

• Lifting up to 20 pounds, with frequent lifting or carrying of objects weighing up to 10 pounds.
• Intermittent standing, walking, and sitting; occasional driving.
• Field work requiring face‑to‑face and collateral contacts located in home and community‑based settings.
• Use of hands or feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
• Occasional bending, twisting, squatting, climbing, reaching, and grappling.
• Distinguishing sounds at various frequencies and volumes.
• Distinguishing people or objects at varied distances under a variety of light conditions.

• Knowledge of case management principles and methods, family dynamics, human development, and behavior.
• Knowledge of dynamics involved in community‑based care for persons with long‑term care needs.
• Knowledge of social work assessment principles and techniques.
• Knowledge of client rights, grievance, and dispute resolution processes and procedures.
• Knowledge of state and federal laws, codes, procedures, and policies pertaining to Medicaid and Wisconsin Long‑Term Care program delivery.
• Knowledge of community resources.
• Knowledge of needs and dynamics of those with all types of disabilities.
• Ability to establish priorities for service coordination and to consider alternative treatment plans.
• Ability to work independently.
• Ability to receive and provide feedback.
• Ability to be decisive and make sound decisions under pressure of urgent situations.
• Ability to plan and organize work to meet deadlines and make effective use of time.
• Ability to establish and maintain positive relationships with consumers, family members, staff, contracted providers, and the public.
• Ability to communicate effectively both orally and in writing.
• Ability to work required hours of the position (37.5 hours weekly with core hours 8:00 am – 4:30 pm).

Brown County is an E‑Verify employer.