Street Outreach Service Coordinator – Green River; Owensboro

Position: Street Outreach Service Coordinator – Green River (Owensboro)

Street Outreach Service Coordinator – Green River (Owensboro)

The Street Outreach Service Coordinator is a full‑time professional, direct service position responsible for identifying and building rapport with homeless individuals and families living on the street or in community places. This position will assist program participants in breaking the cycle of homelessness by moving from the street to interim housing, accessing necessary social services, and rapidly obtaining permanent housing. This position will utilize evidence‑based practices to engage and motivate clients;

advancing a housing‑focused approach to service planning. This position performs duties in accordance with Welcome House Core Values, including:
Compassion, Advocacy, Integrity, Quality, Leadership and Community.

Principal

Duties & Responsibilities 1. Outreach

• Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
• Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
• Provides transportation for program participants and their families, as needed.
• Works closely with other street outreach team members and Supervisor to prepare a schedule to ensure all counties are covered.
• Responsible for providing documentation of homelessness for the Outreach Team.

2. Internal/External Collaboration

• Collaborates with the Outreach Team to assist program participants in accessing resources.
• Work cohesively with other outreach community members and the Green River CoC Community.
• Identify and engage needed partnerships that will improve serves and/or process and reduce barriers for program participants.
• Provides respectful and collaborative support to service team members and shares responsibility with all team members for program participant outcomes.
• Represents the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings as needed.
• Maintains positive public relations and serves as a liaison with other related community services.

3. Administration

• Maintains up to date program participant list.
• Keeps accurate data on all program participants and assists the Supervisor of Regional Services with data gathering and reporting, as needed.
• Provides information to the Supervisor for quarterly and annual reporting purposes.
• Provides analysis of data and outcomes to the Supervisor of Regional Services, when requested.

4. Other duties as specified by the Supervisor of Regional Services or Director of Regional Services East

• Other duties may include any additional tasks as assigned.

Qualifications Education

• Minimum Associate Degree to Bachelor’s Degree or equivalent
• Chemical dependency certification, preferred

Experience

• A minimum of 1-3 years’ experience in the social service field

Skills/Specialized Knowledge/Abilities

• Knowledge of problem‑solving techniques and have a high capacity to think critically
• Be efficient and thorough in documentation skills
• Advanced ability to communicate both verbally and in writing
• Advanced ability in conflict management
• Ability to work independently as well as part of a team
• Ability to develop community resources and networking ability
• Ability to collaborate both internally and externally

Key Performance Indicators

• Understands agency vision/mission and how to achieve agency goals
• Understands culture of poverty and work effectively with clients
• Be proficient in client engagement
• Increased knowledge of and involvement in community resources/partnerships
• Increased knowledge of Mental Health/Substance Abuse resources
• Provides training & mentoring of case managers
• Advanced knowledge of job readiness
• Advanced knowledge of assessment
• Participating in leadership responsibilities within case management team
• Involvement in and understanding quarterly and annual reports
• Meets departmental compliance requirements with limited supervision
• Conducts outreach to identify and engage target population.

Working Conditions Working Hours/Environment

• The position involves extensive interaction with clients in non‑traditional, outdoor work settings, so must have reliable…