Client Services Manager, Home Care

Client Services Manager (CSM) – Assistive Care

Location: Green Valley, Arizona
Employment Type: Full tim

BAYADA is seeking a relationship-focused and highly organized Client Services Manager (CSM) to join our Green Valley Adult office in Arizona. In this role, you will help clients and families access dependable in-home support while partnering closely with caregivers, referral partners, payors, and office leaders.

The successful candidate will bring sound judgment, strong follow-through, clear communication, and the energy to thrive in a collaborative, fast-moving office environment.

This is an in-office position based in Green Valley. Candidates should be prepared for consistent onsite work and able to make a reliable commute to the office.

• Build trusting relationships with clients, families, caregivers, referral sources, payors, and community partners.

• Serve as a responsive point of contact for questions, service needs, concerns, and follow-up.

• Coordinate referrals and ensure accurate, timely entry of client and payor information.

• Manage schedules and staffing assignments to support continuity, reliability, and quality of service.

• Monitor client authorizations, state-funded hours, service changes, and reauthorization needs.

• Partner with the state programs authorization team and office leadership to support services from referral through discharge.

• Communicate clearly and professionally with clients, families, caregivers, and internal partners through phone, email, and other approved tools.

• Review documentation, records, payroll information, and other operational details for accuracy and completeness.

• Help resolve scheduling, service delivery, authorization, and caregiver concerns with urgency and empathy.

• Collaborate with the Office Director and clinical or operational partners to support a positive client and caregiver experience.

• Use reports, systems, and performance information to prioritize work, identify issues, and improve service delivery.

• Contribute to a welcoming, accountable office culture grounded in BAYADA’s values of compassion, excellence, and reliability.

• A genuine commitment to helping people live safely and independently at home.

• Strong interpersonal skills and the ability to build rapport quickly with clients, families, caregivers, and colleagues.

• Clear, polished written and verbal communication skills.

• Strong organization, attention to detail, and follow-through across multiple priorities.

• The ability to learn systems and processes quickly and apply training accurately.

• Resourcefulness, sound judgment, and a positive, solutions-oriented approach.

• Comfort working in a fast-paced, team-based office where priorities can change.

• The ability to receive feedback, ask questions, and continue building expertise.

• Experience in customer service, retail, restaurant, hospitality, healthcare, staffing, scheduling, human services, or a related field is valued.

• Previous experience in home care, state programs, Medicaid, authorizations, scheduling, payroll, or client services is helpful but not required.

• High school diploma or equivalent required; additional education or relevant experience is a plus.

• Proficiency with standard office technology and the ability to communicate effectively through email and other digital tools.

• Make a direct difference in the lives of clients and families in your community.

• Help shape a growing state programs operation in Green Valley.

• Work alongside leaders and teammates who value collaboration, accountability, and thoughtful service.

• Build expertise across client service, operations, payor coordination, scheduling, and team leadership.

• Grow your career with BAYADA,…