Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, drive sales targets and financials, and manage store merchandising. You’ll create an outstanding in-store experience that makes customers feel good about our brand and solutions — and help them choose our wireless products and services.

Are you someone who thrives in a competitive atmosphere while having fun with your team? If you love helping others grow to their full potential and consistently deliver results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration. On a typical day, you will take care of guests and ensure your coworkers have what they need. You will lead by example on the sales floor, coach one-on-one, and motivate the team to reach the next level of performance. You will also be responsible for daily operational tasks and will lead the team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from the store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with the sales teams.
• Providing training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling-skill gaps and building development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, and coordinating with Facilities/Network/IT to ensure store uptime and functionality.
• Monitoring inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility for attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you.  to learn more!

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.15 plus uncapped commission.

You thrive in a sales environment and enjoy energizing a team to develop and motivate. You set high goals and know how to motivate others to achieve them. You’re open to new ideas, relate well to a variety of people, and are attuned to others’ needs to ensure they can perform at their best. You know you’ve succeeded when your team is delivering.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University…