Area Manager Airport Operations & Guest Services

Here’s what you’ll do

• Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
• Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.
• Accountable for all internal and external regulatory matters Conduct station audits and reviews.
• Develops and manages talent in the area, including hiring, coaching and workforce planning.
• Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
• Resolves issues for guests regarding service failures or other complaints.
• Makes sound decisions with positive results.
• Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.
• Monitors stations closely, including daily, weekly and monthly reporting and reviews.
• Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
• Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
• Develop balanced station metrics and lead the teams to ensure performance targets are met.
• Ensure team readiness for response to irregular operations and emergency events.
• Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.
• Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.
• Other duties as assigned

• High school diploma or equivalent educational achievement
• 5+ years experience in Customer Service or a related area
• 5+ years experience in airport operations and customer service
• 5+ years experience guiding large, diverse business partner teams
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
• Outstanding leadership capabilities, with ability to guide and motivate
• Able to work flexible hours and be available for emergency response and on short notice
• Must possess and maintain a valid driver's license from the state of your primary residence
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be able to obtain and maintain Ground Security Coordinator certification.

• 4-year degree or equivalent work experience
• Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
• Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)
• Proven ability to guide a large workforce
• Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Good work ethic
• Ability to work in a fast-paced team environment
• Ability to handle stressful environments
• Proven troubleshooting skills
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel often
• Exemplifies Breeze's safety culture, values, and mission.

Prolonged periods of sitting at a…