Sales Operations Manager

Sales Operations Manager

Department: Corporate Services - Sales

Employment Type: Full Time

Location: Greenbelt, MD

Reporting To: David Makuen

Compensation: $120,000 - $150,000 / year

JSI invites you to join our team as a Sales Operations Manager on our Corporate Services team in Greenbelt, MD where you ll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

About the Company:

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 1000 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview:

As the Sales Operations Manager
, you serve as a strategic and operational partner to the Chief Revenue Officer and as the operational backbone of Sales, Marketing, and Revenue Execution.

This role owns the systems, data integrity, reporting, KPIs, forecasting infrastructure, and operational cadence that enable disciplined growth across a complex, multi-service organization. The position also plays a key role in Board of Directors and Private Equity ownership reporting
, ensuring that leadership and owners have timely, accurate, and decision-ready insight into revenue performance and trends.

The ideal candidate brings structure, clarity, and momentum to environments that require modernization—while operating with speed, judgment, discretion, and independence.

This position may be worked remotely if not in a city where JSI has a current office. Hybrid work schedule available in the JSI offices.

• Sales & Revenue Operations:
• Own day-to-day administration, integrity, and continuous improvement of the CRM platform (Oracle Net Suite preferred).
• Recommend, define, and maintain core Sales and Revenue KPIs, including:
• o Funnel and pipeline health
• o Sales stage conversion, velocity, and win rates
• o Forecast accuracy and roll-ups
• o Account activity and engagement metrics

• Build, maintain, and publish dashboards and executive-level reporting that show progress, trends, risks, and opportunities.
• Serve as the CRO’s primary operational partner, translating revenue strategy into measurable execution and disciplined operating rhythms.

Data, Reporting & Forecasting:

• Ensure accuracy, consistency, and alignment of data across Sales, Marketing, and Finance.
• Partner closely with FP&A to align pipeline, forecast, bookings, backlog, and revenue data.
• Identify patterns, anomalies, and early warning signals; proactively recommend corrective actions.
• Support light budget tracking and forward-looking analysis tied to revenue execution and resource allocation.

Board of Directors & Private Equity Reporting:

• Support preparation of Board of Directors materials related to Sales, pipeline, forecast, and revenue performance.
• Partner with the CRO, CFO, and FP&A to ensure data presented to the Board is accurate, consistent, and aligned with internal reporting.
• Provide analytical support and recurring reporting for Private Equity ownership, including performance metrics, trends, and ad hoc analysis.
• Operate with discretion and professionalism when handling sensitive executive, Board, and ownership information.

Sales Enablement & Compensation Operations:

• Administer and track sales enablement programs, certifications, and participation (coordination and reporting—not training delivery).
• Support the operational design, tracking, and KPI reporting of sales compensation plans, ensuring plans can be implemented and measured within CRM and reporting tools.

Marketing, Expense & Operational Metrics:

• Track and report on marketing spend against defined KPIs in partnership with…