Client Service Coordinator

Client Service Coordinator

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. This posting will remain open for a minimum of two weeks from the posting date.

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication, and coordinates care in a friendly manner to enhance client retention and referrals.

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficient hospital operation to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and performing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – Demand total responsibility for ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – Use resources to the full, waste nothing, and do only what we can do best.
• Freedom – Need freedom to shape our future and profit to remain free.

• Leadership:
  Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented Listening
• Functional Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task – Manage multiple tasks concurrently without loss of accuracy.
• Communication skills – Reads, writes and speaks fluent English with correct grammar and spelling.
• Organizational ability – Systematic approach to assignments, orderly and cuts through confusion.
• Problem solving skills – Identify, analyze, and solve problems and translate them into practical solutions.
• Client service skills – Consistently ensures attentive, courteous, and informative service.
• Intellectual ability – Accurately follow instructions delivered orally, in writing or diagram format.
• Mathematical ability – Add, subtract, multiply, divide, compute rates, ratios, percentages, and convert units.
• Computer skills – Proficient in Microsoft Office Suite and specialized software.

• Initiative – Use own discretion to find solutions and present options to improve processes.
• Integrity – Adhere to the values and ethics of Banfield Pet Hospitals and exhibit honesty.
• Cooperativeness – Willing to work with others, collaborating and compromising.
• Flexibility – Open to changing situations and willing to perform all tasks assigned.
• Independence – Able and willing to perform duties without supervision.
• Tolerance for Stress / Resiliency – Maintain a positive outlook and composure while dealing with stressful situations.

• Work at a computer for long periods.
• Confidence around pets of various species.
• Potential for work over 40 hours per week, including weekends and evenings.
• Requires reasoning, remembering, mathematics and language ability to perform duties.
• Moderately high noise level.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb,…