Client Service Coordinator

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Banfield’s client service coordinator works in the pet healthcare field, delivering client education and effective communication. You’ll work in a fun team environment with a clear career path for continued growth and learning.

The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates client and pet care in a happy, welcoming, friendly, and efficient manner to encourage repeat visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within yourself and the team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Every associate, including CSCs, has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated, positive, and use our Five Principles:

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – As individuals we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task – Manages multiple tasks at once; shifts attention among tasks quickly and accurately.
• Communication skills – Reads, writes, and speaks fluent English with appropriate grammar and vocabulary.
• Organizational ability – Systematic approach, stays orderly, turns chaos into order.
• Problem solving skills – Identifies, analyzes, and solves problems with practical solutions.
• Client service skills – Delivers attentive, courteous, and informative service to clients.
• Intellectual ability – Follows directions delivered orally, in writing, or by diagram.
• Mathematical ability – Handles basic arithmetic, rates, ratios, percentages, and unit conversions.
• Computer skills – Comfortable using a computer and specialized software such as Microsoft Word, Excel, Access, Outlook.

• Initiative – Uses discretion to find solutions, presents options, and takes on additional responsibility.
• Integrity – Ads to the values and ethics of Banfield Pet Hospitals.
• Cooperativeness – Works well with others, collaborates, and shares information.
• Flexibility – Adapts to changing…