Relationship Banker - Silver Spring - Hyattsville Market

Job Overview

The role is responsible for engaging clients in the lobby, educating and assisting them with transactions through self‑service resources such as mobile banking, online banking, or ATM.

• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients to meet financial needs.
• Execute the bank's risk culture and strive for operational excellence.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic self‑starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Effective collaboration, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills to meet clients' needs.
• Adherence to established processes, laws, and regulations.
• Efficient time and capacity management with a focus on results.
• Must be willing to work weekends, extended hours, or alternate shifts as needed.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor's degree or business‑relevant associate’s degree (business management, business administration, finance).

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development pipeline management
• Prospecting
• Referral identification
• Referral management

High School Diploma / GED / Secondary School or equivalent.

First shift (United States of America). 40 hours per week.

Hourly pay $25.00 – $26.77, based on experience, education, and skill set. Predictable pay; no incentive compensation.

Benefits eligible. Includes industry‑leading benefits, paid time off, and support for physical, emotional, and financial well‑being.

Adelphi, Beltsville, College Park, Forestville, Greenbelt, Hanover Parkway (Hyattsville), Annapolis, Oxon Hill, Riverdale.

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