Branch Ambassador, Eastern Maryland

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify clients’ personal or business goals and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality throughout the branch space
• Balance high-volume operational efficiency with community-focused service
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Attend required training sessions
• Help customers, teammates, and the community while contributing to professional growth

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Available to work a flexible schedule, including weekends
• Ability to adapt to business-driven schedule adjustments
• Ability to attend all required training sessions
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance
• Associate’s degree (preferred)
• 2+ years of Retail or Customer-facing experience (preferred)
• Proficient in G-Suite (preferred)
• Strong written and oral communication skills (preferred)
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment.

• Cash Handling Experience
• Retail Customer Service
• BSA/AML Compliance
• G-Suite Proficiency
• Strong Communication Skills

• Cash Transactions
• Negotiable Instrument Processing
• Mobile Banking Education
• Remote Deposit Capture
• Contactless Payments

• Customer Hospitality
• Community-Focused Service
• Adaptability
• Team Collaboration
• Professional Growth Contribution

• High School Diploma
• GED
• Equivalent Certification

• Retail Banking
• Customer-Facing Experience
• Operational Efficiency
• Federal Regulatory Standards
• Training Attendance