Engineering Technician III – Audio Visual & IT Support Specialist; Temporary

Job Overview

We are seeking a customer-focused Engineering Technician III to provide hands‑on support for audio‑visual (AV), conference room, network, and IT equipment within a mission‑critical federal environment. This position will support conference room technologies, collaboration platforms, audiovisual infrastructure, and end‑user services while delivering exceptional customer support to executive and VIP stakeholders.

The ideal candidate will possess strong troubleshooting skills, experience with conference room technologies, and the ability to independently resolve technical issues while supporting ongoing modernization and maintenance initiatives.

This is a temporary position expected to continue through December 31, 2026.

• Install, configure, cable, maintain, and troubleshoot audio‑visual and conference room equipment.
• Support conference room technologies including displays, controllers, video conferencing systems, and collaboration tools.
• Perform preventative maintenance, system upgrades, patching, and equipment lifecycle activities.
• Conduct technical analysis and diagnostics of conference room hardware, software, and transmission systems.
• Support and maintain Crestron, AMX, Cisco, and other conferencing technologies.
• Assist with room readiness, equipment testing, and operational support for meetings and events.
• Troubleshoot hardware, software, network connectivity, and peripheral device issues.
• Monitor data traffic and network resource performance to ensure high‑quality service delivery.
• Resolve work orders and incidents related to network, VoIP, conference room, and end‑user technologies.
• Support root cause analysis efforts for recurring technical incidents.
• Document troubleshooting steps, resolutions, and maintenance activities.
• Deliver exceptional customer service and technical support to executive and VIP stakeholders.
• Communicate technical information effectively to users with varying levels of technical expertise.
• Ensure incidents and service requests are resolved within established service level agreements (SLAs).
• Collaborate with technical teams to identify and implement service improvements.
• Follow organizational policies, procedures, and operational guidelines.
• Assist with testing, troubleshooting, and modification of equipment and systems.
• Compile and analyze technical data from manuals, reports, field notes, and system documentation.
• Support engineering design modifications and equipment upgrades.
• Identify inconsistencies in technical documentation and recommend corrective actions.

• Associate’s Degree (AA/AS) and 4 years of relevant experience; OR
• High School Diploma and 6 years of relevant experience.
• Experience installing, maintaining, and troubleshooting AV and conference room technologies.
• Experience supporting network, VoIP, and end-user computing environments.
• Experience with conference room equipment including:
  • Crestron
  • AMX
  • Cisco conferencing systems
  • Displays and room controllers
• Knowledge of audiovisual transmission systems and conference room operations.
• Experience performing preventative maintenance and equipment patching.
• Experience supporting ticket‑based service environments.

• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to support executive and VIP customers.
• Strong analytical and troubleshooting abilities. Detail-oriented with strong organizational skills.
• Ability to lift up to 50 pounds. Valid driver's license with the ability to operate government-owned vehicles, including 12-foot box trucks.
• Ability to obtain and maintain a Public Trust clearance.
• Experience supporting NASA or other federal government environments.
• Experience with 70-volt indoor/outdoor Public Address (PA) systems.
• Experience supporting enterprise conference room and collaboration platforms.
• Familiarity with structured cabling and AV infrastructure deployments.
• Experience supporting large-scale conference center environments. Knowledge of ITIL-based service management processes.

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At Sure Secure Solutions we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting‑edge business solutions in an ever‑evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short‑term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.

This is a full‑time Role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).