Engineering Technician V

Job Summary

Sure Secure is seeking an Engineering Technician V to support network and facility infrastructure operations at NASA's Goddard Space Flight Center (GSFC). This position is on site at GSFC and provides technician-level support across Cable Plant, Network, and VoIP systems, ensuring reliable and mission‑ready IT infrastructure for GSFC buildings, labs, and mission‑support facilities.

• Plan or assist in planning test activities; define test requirements; execute tests using appropriate instrumentation; analyze data and document recommendations.
• Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC hardware/software while guiding technicians through advanced troubleshooting.
• Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP systems, ensuring timely and high‑quality completion consistent with GSFC service‑delivery processes.
• Configure, deploy, and troubleshoot Cisco network switches (VLANs, trunking, QoS, port security, device monitoring) and wireless access points across GSFC buildings and mission‑support facilities.
• Install, configure, monitor, and troubleshoot UPS systems, verifying battery health, load capacity, firmware compliance, and proper power distribution.
• Maintain documentation for switch, AP, and UPS deployments, including port assignments, labeling, rack elevations, and load mapping.
• Follow GSFC change management, configuration management, and incident response procedures, and coordinate with Mission Directorates, Facility Managers, Network Operations, and Cybersecurity teams.
• Participate in scheduled maintenance windows, facility power events, and mission‑critical restoration efforts, and mentor junior technicians.

• AA or AS degree in engineering technology, information technology, electronics, or a related technical field.
• 8-10 years of progressive technical experience supporting IT infrastructure, electronics, network systems, or engineering operations.
• Demonstrated experience diagnosing and resolving complex VoIP, network, and PC hardware/software issues.
• Hands‑on experience with Cisco switches and wireless access points, including configuration and troubleshooting.
• Experience managing work orders and change requests in a structured service‑delivery or ITSM environment.
• Ability to interpret engineering specifications, drawings, and technical documentation.
• Ability to plan and conduct tests using technical instrumentation and analyze resulting data.
• Experience installing and maintaining UPS systems, monitoring load, and validating power distribution.
• Ability to communicate technical information clearly to diverse audiences and work independently across multidisciplinary teams.

• Bachelor's degree in engineering technology, IT, electronics, or a related field.
• Experience supporting NASA GSFC operational environments, infrastructure, or mission‑critical systems.
• Familiarity with GSFC change management, facility access controls, and service‑delivery workflows.
• Experience with cable plant operations, network infrastructure installations, and facility‑based technical support.
• Certifications such as CompTIA Network+, Security+, CCNA, or similar.
• Experience creating or maintaining network documentation (layouts, diagrams, rack elevations) and conducting wireless site surveys.
• Experience supporting secure or controlled technical environments, and leading or mentoring technicians on complex tasks.

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Veterans and Disabled. Employment contingent upon successful completion of a background investigation.

At Sure Secure Solutions we offer a competitive benefits package. Benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short‑term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.

This is a full‑time Remote Role (Quarterly travel for a few days may be required). A U.S. citizenship is required. All candidates must be able to pass a National Agency Clearance with Inquiries.