Dispatcher - RMX

We’re seeking a Dispatcher I – RMX who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.

Responsible for on‑time performance, order accuracy, and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, and other regulatory requirements. Develop current customer base.

• Safety:
  Personally promote the core value of Zero Accidents & Incidents to all operations. Actively engage with customers, haulers and weigh masters to reinforce safe behaviors. Actively participate and assist with annual Transportation Safety Initiatives for haulers.
• Behavior & Attitude:
  Demonstrate a dynamic personality and display a positive, problem‑solving attitude.
• Inventory Management:
  Identify substitute products, operating‑hour adjustments, and service opportunities across the site portfolio. Maintain frequent communication with plant and sales teams.
• Logistics:
  Coordinate directly with customers and contracted haulers; choose the best haul solution for each order. Maintain productive and professional relationships with haulers. Utilize, maintain and update the hauler directory. Attract new haulers to ensure division has access to an adequate number of trucks. Dispatch trucks, track performance in real time, monitor demand, utilization, and capacity while prioritizing work distribution. Identify optimization and backhaul opportunities.
  
  Coordinate hauler schedule commitments, monitor reliability/performance, track overall customer and hauler satisfaction. Document and record all customer/hauler complaints in the system. Forecast future haul needs (i.e. next two weeks). Process the documentation that accompanies the movement of freight.
• Order‑Taking & Customer Service:
  Customers’ first telephone point of contact for questions, orders, pickup and delivery needs, freight status, complaints, and problem resolution. Ask for additional business from customers and provide leads to sales for potential new opportunities. Enter complete and accurate customer order details into information systems. Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to the team.
  
  Communicate with Sales, Operations, and contracted haul companies. Perform administrative functions necessary for daily operations including entering and processing non‑ticketed haul paperwork, report creation, filing, answering phones, copying, and performing other duties as required.
• Systems & Processes:
  Track various scale information and produce reports to provide metrics, identify areas of improvement and trends. Perform scale‑house (weigh‑master) duties as needed. Requires reliable personal transportation to offsite locations on short notice. Conduct spot inspections / audits to ensure DOT compliance and minimize risk.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Education:

High school diploma or equivalent.

Additional Education Preferred:
Associate’s degree.

Required

Work Experience:

2‑3 years of industry experience.

Required Technical

Skills:

Must have refined computer skills, including the use of Microsoft Word, Excel, PowerPoint and the internet.

• Ability to count and perform basic math, with or without a calculator.
• Above‑average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Professional telephone etiquette.
• Short‑haul trucking background and phone solicitation skills.
• Physical Requirements:
  
  Candidate must be able to sit for long periods.
• Ability to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices.
• Successful candidates must adhere to all safety…