Branch Manager - GSFC

NASA Federal Credit Union is seeking a Branch Manager for our Goddard Space Flight Center location in Greenbelt, MD to hold responsibility for the operation of the branch. The Branch Manager will need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff.

It will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc. The Branch Manager will assist other branches/departments in person or remotely to meet the business needs of the Credit Union. It will support Corporate Projects as well as lead and/or support Departmental Projects as required. The Branch Manager may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements.

• Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act.
• Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
• Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals.
• Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
• Has the authority to make exceptions to policy and procedures with respect to: application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.
• Communicates to management recommendations for improving procedures and processes.
• Prepares employee performance documentation and completes disciplinary action if necessary. Also prepares and completes employee performance appraisals.
• Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance and physical appearance standards.
• Ensures Core Value expectations are met and that the member experience is courteous, attentive and efficient at all times.
• Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work. May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
• Monitors branch traffic flow and makes adjustments to ensure efficient service is provided to members.
• May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform.

• May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts.
• Participates on Corporate project teams
• Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project.
• May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies and other documents.
• Takes direction from the VP of Retail Services when working with other managers, departments, vendors, and project team(s) as applicable.
• Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.
• Updates the VP of Retail Services on project progress, changes, or initiatives taking place.
• Leads and/or participates on special department projects as needed
• Assists with upgrades, patches, consolidations, integrations
• Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.
• Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.

• Bachelor's degree (B.
  
  A.) from four-year college or university is preferred with one to two years related experience and/or training for Branch Manager I.
• Branch Managers that are promoted from within will typically begin at the Branch Manager I level.
• Branch Manager II and III levels require: additional years of experience, experience with larger staffs, higher traffic volumes, more complex branch service operations, etc.

72,500 - $93,600 / Annually

NASA Federal Credit Union offers an array…