Financial Aid Counselor

DePauw University is an Equal Employment Opportunity

Employer:

Women, members of underrepresented groups, and persons with disabilities are encouraged to apply. Position will remain openuntil filled.

Please upload a cover letter with your resume when prompted.

The Office of Financial Aid is seeking a dedicated,detail-oriented, and customer-focused Financial Aid Counselor tojoin our team. This entry-level position plays a crucial role in supporting students and families through their academic journey byguiding them through the financial aid application, evaluation, andfinancing processes. Excellent communication skills, outstandingstudent service, a strong attention to detail, and a willingness tolearn and adhere to federal, state, and institutional regulations are required.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made toenable qualified individuals with disabilities to perform the essential functions.

• Customer Service: Provides high-quality, welcomingservice to all students, parents, and members of the De Pauw University  community. This includes handling phone calls, emails,and in-person inquiries.
• Advising & Counseling: Assists and advises students and parents regarding financial aid eligibility, application procedures (FAFSA), aid programs, packaging policies, costs, andthe university billing process.
• Records Management: Maintains accurate, secure, and confidential records of student financial aid information incompliance with privacy regulations.
• Document Processing: Processes and verifies financial aid materials, tax documents, and related verification formsaccurately and timely.
• Compliance: Learns, interprets, and ensures compliance with all federal, state, and institutional regulations regarding financial aid administration.
• Outreach & Presentation: Assists in developing basicinformational materials and conducts informational sessions orworkshops on financial aid for students and families.
• Admissions
  
  Collaboration:
  
  Collaborates with the Officeof Admission to help recruit new students and meet enrollment goals through relationship building and timely communication regarding financial aid packages.
• Other duties as assigned.

• Accountability: Ability to accept responsibility forone’s actions and workload.
• Communication (Oral & Written): Ability to communicate financial information clearly, concisely, andempathetically to diverse audiences.
• Customer Oriented: A strong desire to serve both external and internal clients by focusing effort on meeting their needs and building trust.
• Diversity Oriented: Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion,or background.
• Interpersonal: Ability to get along well with a variety of personalities and work collaboratively within a team.
• Organized: Ability to follow a systematic method of performing tasks and managing paperwork.
• Time Management: Ability to utilize available time efficiently to complete tasks within strict administrativedeadlines.

• Education/
  
  Experience:
  
  A Bachelor’s degree required.(Equivalents include 1–2 years of foundational experience in customer service, higher education administration, orbanking/finance).
• Communication/Language: Ability to read and interpretcomplex documents (such as government regulations). Ability towrite routine reports and correspondence. Ability to speak effectively and confidently with students, parents, andpeers.
• Quantitative Ability: Basic mathematical and data analysis skills; comfort working with financial figures and budgets.
• Computer
  
  Skills:
  
  Technical proficiency with computer applications, including Google Workspace and Microsoft Office(specifically Excel). Ability to quickly learn institutionaldatabase systems; prior experience with student information systems(e.g., Workday or PowerFAIDS) is a plus but not required.

• A strong commitment to the values associated with a nationallyrespected, residential liberal arts university, including…