Operations Manager - Floor
Listed on 2026-02-28
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Retail
Retail & Store Manager, Customer Service Rep, Retail Associate/ Customer Service
Position Summary
Communicate with or to individuals or groups verbally and or in writing eg customers suppliers associates. Drive and implement the business plan for area of responsibility to achieve facility goals eg production quality safety and implement operational improvements. Forecast staffing workload and performance results to meet business demands for workload and performance results for area of responsibility. Prepare, review and or analyze business reports and use information to identify operational improvements eg production quality safety.
Monitor and ensure area of responsibility’s compliance with Logistics and company quality and safety standards, policies, procedures and directives by developing, distributing and or maintaining procedures and supporting documentation. Identify and ensure associate, customer, and supplier concerns are resolved using own judgment or consulting others when needed. Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance and providing feedback, identifying training and development needs and providing opportunities for learning and growth, teaching, supporting and modeling Logistics and company policies and procedures and participating in the hiring, promotion, coaching, teaching and evaluation of associates, leaders and managers.
the Individual
- Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
- Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
- Attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.
- Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.
- Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans.
- Makes decisions based on data, insights and analysis, balances short‑ and long‑term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change.
- Competitive pay with performance‑based bonus awards and other benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision, and dental coverage.
- Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to…
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