Campus IT Help Desk Lead & User Support
Job in
Greendale, Milwaukee County, Wisconsin, 53129, USA
Listed on 2026-07-27
Listing for:
Ellucian Company L.P.
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Ellucian Company L.P. in Greendale, WI seeks a Help Desk Coordinator to serve as the primary IT support contact for faculty, staff, and students. The role blends technical troubleshooting with strong customer service and organizational skills to sustain a responsive help desk environment.
Responsibilities include managing ticket flow, providing tier 1/2 support, and coordinating with IT staff to resolve issues, while maintaining knowledge base and reporting on service delivery metrics.
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