Retail Fragrances Sales Leader, Southridge Mall

Job Overview

As a Fragrance Team Leader, your focus is to drive sales and provide excellent customer service across the fragrance department(s). You will share extensive product knowledge, develop and motivate a team of colleagues, partner with the Sales and Customer Experience Manager and beauty vendors, and execute company and store-based events to achieve sales goals.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
• Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience.
• Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve the sales plan.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance.
• Support cross‑brand selling environment and train fragrance team on all unassisted brands and department key items.
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.
• Use the clientèle program to build relationships with customers, meet sales goals, and share promotions and product launches.
• Build brand loyalty through engaging customers in the rewards program.
• Foster an environment of continuous learning through personal behaviors, product demonstrations and peer‑to‑peer learning.
• Remain up to date on product knowledge by attending virtual and in‑person training from designated brands.
• Merchandise new receipts, process damages, testers, and select merchandise to return to vendors.
• Adhere to safety and hygiene standards; comply with asset protection control procedures.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource.
• Analytical
  
  Skills:
  
  Capacity to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and ensuring business goals are met.
• Collaboration: Partnership with the total beauty team to drive line sales and deliver the customer experience.

• Leads by example and motivates team to reach goals.
• Inspires customers to buy and helps them look and feel beautiful and confident.
• Enthusiastic about the beauty industry and has the skills to provide outstanding customer service.
• Possess a passion and a business‑minded attitude to succeed in a performance‑based work environment.
• Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand.
• Able to resolve customer problems in a constructive and forward‑looking manner.
• Manage multiple tasks at once in a fast‑paced environment.
• Flexible availability, including days, evenings, weekends, and holidays with…