Accounts Coordinator & Customer Experience Lead

Introduction Parker sales professionals are experienced product experts, with technical product training and an extensive knowledge of the customers they serve and the markets in which they operate. They come from a variety of educational backgrounds, including sales, marketing, engineering and other disciplines.

Overview Accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Develop solutions for customer needs and to maximize sales and profits while defending current business. Scope/Supervision and Interaction Does not have direct reports. Works with customers internal and external to Parker.

Responsibilities
• Formulate goals and objectives to improve the customer experience for key accounts and develop methods to grow business year over year.

• Answers customer inquiries and requests regarding accounts, products, pricing, and services offered.

• Enter/release orders for customer accounts via manual, electronic, or customers portals and provide confirmations. Scan and index orders into Application Extender once complete.

• Review terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.

• Responsible for follow up with customer accounts with any issues, concerns or delay with customer orders.

• Acts as point of contact for assigned customer accounts and works with cross functional areas of the division to provide premier customer experience.

• Request ATR’s (Authorization to Return) CAR’s, PAR’s and customer complaints from Quality Department.

• Communicate all pertinent customer expedite or changes to order to supply chain or scheduling concerning schedule changes.

• Issue credits and add bills, works with accounting to help resolve payment issues.

• Perform customer service essential job functions to advance our Corporate LTR/Composite Scores.

• Responsible for continuous improvement in daily activities and exceeding customer expectations with their customer experience.

• Any other responsibilities as assigned.

Requirements

• Requirements High School education with 3 to 5 years experience in customer service. Advance computer skills Excellent verbal, written and interpersonal communication skills.