Onsite Customer Service Team Lead - Coaching & Escalations
Job in
Greeneville, Greene County, Tennessee, 37745, USA
Listed on 2026-08-22
Listing for:
Forward Air Corp.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Forward Air Corp. is seeking a Supervisor, Customer Service to provide day-to-day leadership, coaching, and operational oversight for a team of CSRs in a high-volume, service-focused environment.
Duties cover phone, email, and chat channels, with on-site scheduling and real-time workload distribution to maintain service levels. Responsibilities include performance management, training, quality assurance, process improvement, and escalation handling.
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