Production Associate Level I

Clayens US LLC, a San Francisco-based IT innovator, seeks a Production Associate Level I for 1st shift. You will support software production workflows, monitor builds, perform basic quality checks, and track tasks in ticketing tools. Collaborate with engineers to prepare releases, document issues, and follow standardized procedures to keep projects on schedule. This entry-level role offers training, exposure to cutting-edge software projects, and clear growth paths in a collaborative, diverse culture that values initiative, learning, and continuous improvement.

Responsibilities

• Support daily software production and release workflows
• Monitor builds and report issues using ticketing systems
• Perform basic quality checks following SOPs
• Document production activities and maintain accurate records
• Collaborate with engineers and team members to resolve simple issues
• Follow safety, security, and data-handling guidelines
• Help prepare releases and verify deployment readiness
• Contribute to continuous improvement of processes

Required Skills

• Software production support
• Build and release monitoring
• Basic quality control
• Ticketing systems (e.g., Jira)
• Documentation and reporting
• Standard operating procedures (SOPs)
• Data entry and tracking
• Basic troubleshooting
• Collaboration with engineers
• Time management