Person in Charge; PIC

RANCHO SAN MIGUEL, 500 WALNUT AVE, GREENFIELD, California, United States of America

Posted Friday, June 12, 2026 at 10:00 AM

Job Summary:

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers.

• Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
• Assist combo clerks/cashiers in completing complex sales.
• Approve checks written for payment of merchandise purchased in the department.
• Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front‑end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping.
• Verify cashier and combo clerks/cashiers' drawers at the end of their shifts.
• Troubleshoot and choose the appropriate course of action to correct equipment issues.
• Perform all functions of the Customer Service Booth.
• Open and close the department according to established procedures; produce necessary reports daily.
• Assist in training new Team Members; coach and motivate employees to promote a team environment.
• Support the Front End Manager in monitoring employee performance.
• Performs Combo Clerk, Relief Manager, or other duties assigned.

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high‑pressure environments.
• Ability to manage and motivate a team effectively.

• Stand and walk for extended periods, typically 8‑hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10‑key adding machines and self‑checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast‑paced environment.

• Work Hours:
  
  Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full‑time employees.
• Environment:
  Indoor, climate‑controlled, with adequate lighting and ventilation.
• Primary Work Stations:
  Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.
• Dress Code:
  Professional and presentable attire as determined by store management, including a name tag, company‑issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure:
  May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction:
  Constant interaction with customers and team members in a fast‑paced retail environment.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Over two years of experience as a Relief Manager is preferred. Supervisory experience is a plus. Previous experience in retail is an added advantage.
• Must be 18 years of age or older.