Warehouse-Systems Analyst Senior

Job Summary

The incumbent ensures the smooth functioning of the network setup within the facility, plans, coordinates, and implements various IT/IS requirements in consultation with overseas advisors. The role also oversees and maintains SAP performance for operations, making necessary system changes to support efficient warehouse operations.

• Specify information flows, processes, and procedures, data objects, and dialogues between information systems and their users.
• Construct, modify, test, and correct simple program modules from detailed specifications.
• Interpret and execute defined test plans of limited scope; install fully tested software in target environments.
• Troubleshoot basic hardware and software problems.
• Undertake and document all work in accordance with agreed standards and prescribed methods and tools.
• Conduct daily system checks to ensure optimal SAP performance and SPICS/LIMS connectivity for smooth operations.
• Act as liaison with the client’s IT group and CFT group on SPICS/LIMS issues, resolving them.
• Conduct on‑the‑job IT training for employees with no prior knowledge or skill in performing new tasks.
• Handle testing in SAP Quality and testing environments for new RLC implementations.
• Receive, resolve, and respond to client/customer correspondence on system issues.
• Monitor and resolve PI/MQ logs for inbound and outbound failure issues and item updates.
• Investigate and resolve SPICS/LIMS discrepancies during daily availability runs.
• Serve as first point of contact for operations on any system‑related issues.
• Maintain RF guns, printers, and PCs, ensuring Neovia standards for purchasing, setup, and maintenance are followed.
• Maintain and develop VBA access databases for operations when required.
• Assist the inbound and outbound team with daily operational tasks as necessary.
• Ensure information systems confidentiality by securing shared folders, implementing a clear‑desk and clear‑screen policy, and adhering to global IT/IS security standards.
• Prepare daily, weekly, and monthly reports for operations and RLC.
• Create, support, and maintain transport department databases and SAP queries.
• Support the global ITFS/network team on switches, routers, access points, and wireless controllers for failures and alarms.

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field; or equivalent education or experience (minimum three years). Preferably with proficiency in SAP.
• Experience with basic warehouse operations and systems is preferred but not required.
• Conversant with LAN/WAN, hardware configurations of PCs, common software packages, and network setups.
• Good written and spoken communication skills in English.

• Work is primarily sedentary. The role may involve walking, standing, bending, or lifting items weighing up to 15 pounds.

• Provide on‑site support and issue resolution.
• Ability to work in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Superior analytical and problem‑solving skills, with the ability to creatively solve complex problems.
• Interpersonal skills necessary to establish and maintain effective working relationships with co‑workers and other business areas.