IT Systems Administrator

Each Systems Administrator will be assigned:

• Primary Domain Ownership – Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems.
• Secondary Domain Support – Cross‑trained to provide backup coverage, assist during outages, and support project work in additional domains.

• Infrastructure & Virtualization
• Telecom & Voice Services
• Security & Compliance Systems

Assignments are operationally defined and may evolve based on organizational needs.

• Customer Focused – Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes
• Excellent Communication Skills – keeps calendar up to date/sends clear emails on progress of work orders.
• Teamwork – the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team
• Problem Solving – by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.

• Administer physical and virtual server environments (Windows and/or Linux)
• Perform lifecycle management including provisioning, patching, upgrades, and decommissioning
• Support Active Directory, DNS, DHCP, file services, and system monitoring
• Lead or support high availability, failover, and disaster recovery planning
• Conduct capacity planning and performance optimization

• Administer Azure tenant, subscriptions, and resource groups
• Manage Azure AD (Entra ), identity lifecycle, MFA, and Conditional Access, SSO
• Support hybrid identity and directory synchronization
• Monitor cloud performance, availability, and service health
• Support cloud migrations and modernization initiatives
• Administer Microsoft 365 and Exchange Online environments
• Manage mail flow, connectors, transport rules, and routing
• Maintain email security standards (SPF, DKIM, DMARC)
• Configure and support Microsoft Defender for Office 365
• Support retention, archiving, legal hold, and compliance requirements
• Troubleshoot complex mail delivery and service health issues
• Administer and optimize VoIP and collaboration platforms (e.g., Zoom Phone)
• Manage call routing, dial plans, auto attendants, and carrier integrations
• Maintain E911 compliance and perform routine validation/testing
• Monitor call quality and troubleshoot end-to-end voice performance
• Partner with networking to ensure QoS and bandwidth optimization
• Lead Windows endpoint provisioning and lifecycle management
• Manage configuration profiles and application deployments
• Enforce security policies (Bit Locker, Defender, device compliance)
• Oversee update rings and feature update lifecycle
• Maintain device inventory and asset tracking

• Configure and maintain backup and recovery solutions
• Perform restore testing and document recovery procedures
• Support replication and offsite/cloud backup strategies

• Apply system hardening and security best practices
• Support vulnerability remediation and patch management
• Maintain compliance with regulatory and healthcare standards
• Assist with audit preparation and documentation

• Serve as technical owner for assigned primary systems
• Provide escalation support for complex incidents
• Participate in change management and maintenance windows
• Document configurations, procedures, and recovery processes
• Coordinate with vendors and third‑party partners
• Participate in 24x7 on‑call rotation

• Excellent communication and collaboration skills.
• Strong analytical and diagnostic skills.
• Possess a sense of responsibility, initiative, honesty, and confidentiality.
• Desire and ability to cooperate with others.
• Able to work under stress and to meet deadlines.
• Ability to manage multiple priorities in mission‑critical environments.

• 3+ years of…