Operations Manager

Mochila Fulfillment is a 3PL building proprietary software that enables the assembly and shipping of orders for today’s leading e-commerce brands with very high degrees of accuracy, customization, and speed. We started operations in August 2013, founded by an Amazon logistics veteran with 10 years of experience in various executive and operating roles.

Our clients, including many well-known fashion and home goods brands, are growing rapidly.

We are expanding quickly and we are looking for talented individuals to help us grow and expand our services.

Reporting directly to the CEO and managing the build out and operations of our newest FC in Indianapolis, IN, this is a unique opportunity to join a team of rock stars and help build something great. We are growing rapidly and dreaming big, and in this role, you’ll get a chance to learn a ton, take on a lot of responsibility, and make a big impact.

The Operations Manager is directly responsible for managing fulfillment operations in a Fulfillment Center (FC), ensuring the safe, accurate, and timely processing of orders and receipt of new inventory.

You will be comfortable wearing multiple hats, taking on full ownership of your operations, and leading and developing your team of Fulfillment Leads, PIT Operators and Fulfillment Specialists.

You lead by example, understanding that getting your hands dirty is a critical part of building and managing a high-performing team. You inspire your team to continuously improve and meet the commitments we make to our clients and customers, and you hold your team members accountable.

You exercise good judgment, and provide excellent direct support to our clients. You are able to communicate clearly, both through the written word and orally, to Mochila’s clients about operational issues that may impact their business.

We believe in developing our leaders to take on bigger roles and challenges, and many of our current leaders have grown with the company. We expect candidates to have a strong desire and potential to advance to bigger leadership roles quickly. As such, this role will also have regular meetings with the VP of Operations and the CEO to develop their skills and leadership.

Specific responsibilities may include (but are not limited to):

• Responsible for the overall safety, quality, productivity, and customer experience of shift operations.
• Support all safety programs to ensure a safe work environment for all team members, and develop and implement new safety initiatives to improve operations safety.
• Monitor performance of fulfillment center staff; ensure proper coaching and development of the team; mentor team members to be able to take on roles with greater responsibility, complexity, and leadership.
• Actively improve processes and systems to exceed safety, quality, and production goals.
• Review work forecasts and determine staffing needs to meet the daily, weekly, and monthly, production goals, making adjustments as needed and appropriate.
• Collect, analyze, and monitor data to reduce defects; passionate about creating improvement ideas, including ideas generated from your team, into improvement plans for your operation. You should be comfortable learning and using the principles of Six Sigma and Lean manufacturing.
• Escalate all issues to the Director or Senior Manager of Operations.

• Ability to transform production goals into a tangible and successful operating plan, with demonstrated leadership skills to communicate ideas and to motivate and influence people.
• Ability to handle changing priorities and to use good judgment in stressful situations.
• A get-it done attitude.
• Ability to operate in a continuous improvement environment where you will always be developing and…