Installation & Repair Technician

• Full-time

Nine Star Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

• We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.

• At Nine Star Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
• We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Nine Star Connect is seeking a highly motivated Installation & Repair Technician to join our growing team. In this role, you’ll install and maintain essential broadband, security, and voice services that keep homes and businesses across Central Indiana connected. This is a Bargaining Unit position with access to continued training and advancement opportunities.

• Install and repair broadband, security, access control, wireless, key systems (phone systems), and voice services for residential and business customers.
• Use fiber and copper infrastructure to set up and maintain systems, test equipment, and program devices.
• Troubleshoot service issues, wiring problems, faulty equipment, and network disruptions.
• Provide product training to customers on installed services.
• Complete service documentation including work orders, reports, billing, and timesheets.
• Maintain a clean and stocked service vehicle and ensure proper use of company tools and equipment.
• Participate in an on-call rotation for repair and emergency service.
• Operate company vehicles, including a bucket truck, and follow safety protocols for ladders and fall protection.

• Broadband, security, voice, wireless, and key systems
• Fiber and copper networks, electronic practices, and in-home wiring
• Basic electricity, computer software, and service documentation