Operations Supervisor, Life Science Division

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Full-time Management Mount Comfort Greenfield, IN, US

3 days ago Requisition

The Operations Supervisor contributes to Langham’s Life Science Services Division by ensuring that the Warehouse Associate(s) and related operations personnel meet customer goals for quality and timeliness of shipments. The Operations Supervisor is a direct link between the Warehouse Associates and the Warehouse Manager and oversees warehouse operations. The Operations Supervisor ensures that all incoming and outgoing shipments of the warehouse are accurately inspected, checked, recorded, and accounted for according to standard operating procedures.

Thesupervisorisresponsibleforensuringshippingrequestsareprocessedaccordingtothecustomer requirements regarding storage, collection, and delivery of assets, including WGS (White Glove Shipments).

The Operations Supervisorischargedwithplanningforadequatelabortomeetdailyschedulesand  appropriately matching associates’ skill with the duties of the job, in addition to ensuring productivity and quality goals are met on a daily, weekly & monthly basis through cross training efforts and maximizing efficiencies. The Operations Supervisor also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding temperature-controlled materials, hazardous materials, and those mandated by the Departments of Homeland Security and Transportation, Food and Drug Administration and other regulatory agencies affecting the GMP operations.

The Operations Supervisor quickly responds to customer complaints and reports on quality errors on the floor, engaging Quality representatives, so investigations can be completed according to standard operating procedures; and works directly with the Warehouse Manager – IND Langham Life Sciences to identify methods to increase productivity and efficiency on an ongoing basis.

Key Outcomes Expected

Leadership

• Establishandpromotepositivecommunicationwithin Langhaminternaldepartmentstoincrease collaboration and reduce inefficiencies.
• Ensureateamenvironmentinthewarehouse.
  
  Respond toe-mailsandvoicemailsinatimely manner.
• Monitor associate performance and productivity to ensure order inbound instructions are followed by warehouse associates and freight forwarders.
• Ensureworkisperformedbytheteamaccordingtoall Langhampoliciesandprocedures.
• Assistemployeeswithcompletingtheirassignedworkbyeliminatingchallengestoprogress.
• Crosstrainemployeesonessentialdepartmentaldutiestoensurebusinesscontinuityduring absences.
• Complete maintenance of equipment according to PM schedules.
• Provideinputtothe Inbound Managerregardingprocessimprovementforgreater  efficiency and productivity.
• MonitorGMPWarehouse
  
  Associates’productivityandadjustasneeded.

Operations

• Ensure that customer orders are filled accurately and according to schedule:
• Identify and decide for appropriate manpower needs daily, issue overtime requirements as needed.
• Preparedailyworkschedulesandissuewrittenandoralinstructions,ensuringthatorders(pick tickets) are distributed in a timely manner.
• Crosstrainallemployeesinthedepartment.
• MaximizeefficiencyusingRFgunsinallareas(where appropriate).
• Ensurethecorrectshipmentofinternationalordersandhazardousmaterialorders.
• Ensurequalitychecksaremadeattheappropriatestagesofpackingandpreparationforshipping.
• Ensure inventory is received, entered the system, and put away/stored in the correct locations:
• Physicallycheckincomingloadsagainstpackinglists.
• Identifydiscrepanciesbetweenpaperworkandphysicalproductreceived.
• Communicatewiththecustomertotakecareofinaccuraciesinshipments.
• Ensureinventoryaccuracybyenteringmaterialintodatabase.
• Locateproperstoragebinforproduct.
• Putinventoryawayincorrectlocation.
• Perform physical counts (or assign) as necessary.

Critical Skills and Knowledge

• Demonstrates understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.
• Able to supervise the overall process of a warehousing department…