Float Teller; Federal St

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. You process a variety of financial transactions accurately and efficiently, frequently traveling to different branches within a designated area to assist branch staff as needed.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most. Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy, and take ownership of escalated account service issues until resolution, logging all complaints accurately.

Transition identified sales opportunities and provide introductions to appropriate banking partners. Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities, along with customer/account maintenance. Perform Consumer AML, BSA, KYC related activities and adhere to applicable compliance and operational risk controls. Promote an environment that supports belonging and reflects the M&T Bank brand, maintaining internal control standards and addressing audit points and regulatory issues.

Complete other related duties as assigned.

The position is responsible for delivering exceptional service to branch customers and resolving routine customer problems in a timely manner. The jobholder must exemplify empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand.

Not Applicable.

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling
• Ability to easily travel between branches on an as‑needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well‑organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user‑level technology

Bilingual based on branch needs.

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs
• Ability to read fine print
• Ability to interact with customers in an open, face‑to‑face work environment

The pay range for this position is $18.00 – $26.21 hourly (USD).

Greenfield, Massachusetts, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.