Parts Coordinator

Job Description

Pay: $20.00 per hour

Location: Greenfield, MA

Mon-Fri, 8:30 AM - 4:30 PM

Job Overview: We are seeking a dedicated Customer Service Associate to join our team. In this role, you will be the frontline representative of our organization, providing exceptional service to our customers in a retail environment. Your primary responsibilities will include assisting customers with inquiries, processing transactions, and ensuring a positive, smooth, supportive experience. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction, contributing to our mission of delivering outstanding service.

Responsibilities

• Engage with customers in a friendly and professional manner, addressing inquiries and resolving issues effectively in person and through phone and email.
• Operate the Point of Sale (POS) system for processing transactions, including cash handling and cashiering duties.
• Support with product inquires, orders, scheduling and warranty information
• Monitor customer portals and track service and delivery updates
• Collaborate with service and delivery teams
• Resolve escalated customer concerns with efficiency and care.
• Stay up to date on product knowledge and procedures.

Qualifications

• At least 3 years previous experience in customer service in high volume is preferred.
• Familiarity with POS systems and cash handling procedures is essential.
• Proficiency in Microsoft office, Accurate data entry
• Strong communication skills with the ability to engage effectively with diverse customers.
• Basic math skills are necessary for accurate transaction processing and inventory management
• Mechanically inclined a plus
• If you are enthusiastic about helping customers and thrive in a fast-paced retail environment, we invite you to apply today and become an integral part of our team!