More jobs:
Helpdesk Administrator
Job in
Greenfield, Franklin County, Massachusetts, 01301, USA
Listed on 2026-07-09
Listing for:
Young World Physical Education
Full Time, Seasonal/Temporary
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Helpdesk Administrator
Location: Greenfield, Massachusetts
Job : 5812815
Final date to receive applications: Posted until filled
Re-Posted: Jul 02, 2026 12:00 AM (UTC)
Starting Date: Immediately
Position Type: Full-time
Job DescriptionJob Goal: Manage the IT Department Helpdesk
Responsibilities:
- Oversee IT Helpdesk activity
- Organize incoming support requests/tickets
- Solve and close support requests whenever possible
- Assign support tickets to other members of the IT department
- Review IT Helpdesk progress and quality
- Devise and oversee IT Helpdesk metrics (including time-to-ticket-close, ticket content, problematic systems, etc.)
- Maintain positive and pleasant relationships with users while coordinating timely support
Salary: Per contract
Hours: 8:00 am - 4:30 pm, with a 30‑minute unpaid lunch. Hours are flexible.
Job Requirements- At least 2 years of relevant experience preferred.
- Bachelor's degree preferred.
- Citizenship, residency or work visa required.
- Ian Edwards, Director of Technology
- 195 Federal Street
- Suite 100
- Greenfield, Massachusetts 01301
- Phone:
- Fax:
- Email: ianedw1
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