Practice Manager, Greenfield Family Medicine

** Baystate Health**, a nationally recognized leader in healthcare quality and safety—and home to
** Baystate Medical Practices****,
** the region’s largest multispecialty group—is seeking an experienced
** Practice Manager
** to join our dynamic
** Greenfield Family Medicine
** in Greenfield, MA.
** RESPONSIBILITIES:
** Reporting to the Program Director, this position oversees daily operations for multi-site practices. You’ll serve as a key member of the service line leadership team—partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.
** Key Responsibilities
**** Leadership & Collaboration
*** Partner closely with physician and service line leadership to support clinical and operational goals
* Foster a welcoming, inclusive, and respectful environment for patients and staff
* Build strong relationships across Baystate Health and leverage resources effectively
* Advocate for staff while maintaining clear expectations and accountability
* Lead teams across multiple sites while aligning staff to the service line vision
** Operations & Process Improvement
*** Oversee daily operations and standardized workflows across one or multiple sites
* Ensure consistent implementation of Baystate Health policies and procedures
* Analyze operational data, identify root causes, and implement improvement plans
* Research and apply best practices to enhance efficiency, quality, and outcomes
* Prepare reports and recommendations for leadership to support strategic decisions
** Patient Experience & Customer Focus
*** Ensure a consistently positive patient experience across all sites
* Address concerns proactively using active listening and problem-solving
* Promote culturally competent care and respect for diverse perspectives
** Communication & Change Management
*** Communicate clearly and professionally with all levels of the organization
* Lead and support change initiatives by explaining the “why” and reinforcing adoption
* Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking
** Employee Engagement & Development
*** Coach, mentor, and develop staff to support career growth and engagement
* Use employee engagement data to create and implement improvement plans
* Promote teamwork, accountability, and a culture of continuous learning
** Human Resources & Performance Management
*** Participate in hiring, onboarding, performance evaluations, and merit processes
* Address performance issues through coaching, documentation, and corrective action when needed
* Partner with HR on complex employee relations matters
* Ensure compliance with policies and accurate documentation across all sites
** Financial, Budget & Revenue Cycle Management
*** Understand and manage revenue cycle operations and billing processes
* Monitor dashboards, identify revenue opportunities, and resolve discrepancies
* Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture
* Monitor budgets, analyze variances, and contribute to budget development
** Program Development
*** Collaborate with Program Director and medical leadership to design and implement programs that support growth, quality, and performance
* Ensure consistent execution across all sites within scope
*
* SCHEDULE:

*** Full-time
** LOCATIONS**:
* 48 Sanderson St.
* Greenfield, MA
*
* QUALIFICATIONS:

*** Bachelors Degree, required
* Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
* A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
* Excellent communication (both oral and written) and…