Store Manager, Retail & Store Manager

JOB SUMMARY:

To oversee all aspects of store operations to meet Co-op goals for sales, margins, labor, and customer service. To serve as a member of the management team and to support the achievement of the Co-op's “Ends” policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES General Duties:

Establish store readiness standards and compliance.

Develop efficient and effective store-opening and store-closing procedures.

Handle or delegate any equipment or physical store problems.

Observe proper procedures for handling shoplifting, theft, robbery, and inappropriate behavior.

Follow the proper steps in the event of an injury or emergency.

Perform spot checks regularly throughout the store.

Category management:
Institute and oversee the category management program.

Space allocation:
Set standards and approve space allocation.

Work to foster and promote the co-ops' pricing image.

Projects:
Coordinate and support department managers in department,
-level projects, assist in planning and implementation, coordinate internal and external resources, and integrate programs storewide.

Ensure compliance with all store policies as interpreted by the General Manager in a firm and fair manner.

Take the lead in identifying, solving, and advocating for whole-store operational-level projects.

Ensure compliance with all applicable laws, permits, licenses, and health regulations.

Operations:

Ensure that department managers have the training and resources necessary to fulfill their responsibilities.

Ensure that communications to staff are clear, direct, and respectful.

Model supportive and participative leadership qualities, promoting staff development, team building, and motivating staff to achieve departmental goals.

Participate in establishing goals and objectives for the organization.

Lead store management team meetings; participate in store operations management meetings, and co-op leadership meetings.

Ensure compliance with the labor contract and all other store policies, procedures, and guidelines.

Ensure compliance with all applicable laws: business licenses, permits, health regulations, security, etc.

Ensure the smooth flow of store operations on a day-to-day basis. Arrange for coverage of vacant shifts as necessary.

Conduct store audits for feedback to department managers.

Coordinate and ensure accurate store and department inventories.

Ensure useful store-wide communication channels and that all departments hold regular meetings.

Coordinate remodels, resets, significant repairs, and maintenance projects with appropriate people.

Ensure safety and security daily.

Practical communication skills to listen and to give clear directions in English.

Write simple correspondence.

Effectively present information in one-on-one, small group, and large group situations to customers and employees.

Become familiar with membership information and be able to provide it to current and prospective members.

Financial Accountability:

Contribute to the preparation of annual store and department budgets, including sales, gross, labor cost (%), net profit, capital expenditures, and store expenses.

Work with Department Managers to ensure departments meet sales, margin, and labor goals.

Monitor costs and ensure appropriate purchasing practices.

Monitor and ensure labor costs comply with the approved budget.

Effectively utilize or develop reports with a full understanding of financial terms and retail equations used in Franklin Community Co-op’s grocery retail management systems to monitor financial activities at the store level to meet financial goals.

Mathematical Skills Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals using units of American money, weight measurement, and volume.

Administration:

Ensure a strong management presence in the store at all times (including coverage for department managers and PICs).Working members:
Assist in the training and supervision of working members

Daily priorities:
Provide support for frontline staff throughout the store, and guidance and direction as required. Supervise maintenance personnel – set goals, assign tasks, and provide training to meet standards for the physical market's safety and…