Patrol Officer – Per Diem Job Greenfield area,Massachusetts USA,Security

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information.
Learn More

Job Responsibilities:

Patrols facility and grounds or maintains fixed post coverage, inspecting security, health, and safety hazards, unauthorized persons, and unsecured doors and windows, making notifications, or taking corrective actions as necessary. Responds to calls for service, alarms, and emergency code activation, rendering aid, traffic/pedestrian control, and clinician assistance, such as de‑escalating emotionally distressed persons who may pose a safety risk to themselves or others.

Report any unusual occurrences, property damage, thefts, and all suspicious activities. Prepares reports specific to the problem noted. Interacts with staff by communicating crime prevention and security awareness information.

Enforces the access control program.

Issues visitor badges by policy. Explains access denials clearly, following policy guidelines. Identifies persons without identification in all areas of Baystate Health facilities. Ensures doors within the patrol area are secured/opened at the correct times and completes unsecured door reports. Documents inspection of high-risk areas. Clears floors of visitors as requested by nursing staff. Issues vendor and other specialty badges. Takes immediate action to correct security/safety problems.

Conducts building rounds to ensure that doors/windows are securely locked.

Responds to requests to lock and unlock doors and also secure doors according to specified schedules.

Focus on the protection, safeguarding, security, and customer service needs of patients, visitors, and employees, as well as their possessions and medical center property, in a manner that maintains the highest quality of safety and service to the BH Community.

Responds to codes and other emergencies immediately as directed by the supervisor. Operates fire equipment following department procedures. Has a working knowledge of emergency response plans and assists the supervisor and Emergency Management Director in setting up the emergency operations center (EOC). They will also notify the Police when appropriate.

Assists in traffic control.

Keeps fire lanes clear of traffic. Provides direction to visitors on parking and patient pick‑up areas. Performs traffic control for helicopter landings. Follows procedures for enforcing parking rules and completes reports. Controls vehicle traffic in and around the institution to prevent congestion.

Understands policy on the use of force. Manages complex, dynamic, and emotionally charged situations in an effort to restore order. Employs proven crisis intervention techniques. Uses effective and appropriate de‑escalation techniques when addressing disorderly, disruptive, or emotionally charged persons. Demonstrates understanding of restraint protocols. Works with other departments to provide a team approach to managing disruptive incidents.

Provides escorts as directed by security supervisor. Ensures safe escort to employees and visitors within and when leaving the institution as requested.

Collects all required preliminary information at the incident scene, including personal data, property data, relevant times, and circumstances. Renders a report in a timely manner. Conducts complete investigations on lost and found property cases. Checks all repositories and nursing units and shows the ability to trace patient progress through the facility.

Performs special assignments. Controls the movements of patients the medical staff identifies as being vides temporary support to clinics, offices, or other areas as required. Performs mobile patrols of campus. Provides security for special events.

Provides escorts. Ensures timely and safe escort to employees and others within the medical facility for Behavioral Patients and Criminal Traumas or others as requested by care team. Performs patient watches in Emergency Department and on inpatient units on occasion and upon request.

All regions may…