COC Coordinated Entry Coordinator Job Greenfield area,Massachusetts USA,Social Work

Position: COC Coordinated Entry Coordinator (37.5 hours/week; $23.75 - $25.21)

Description

DEPARTMENT:
Administration/Three County Continuum of Care (COC)

POSITION TITLE:

Coordinated Entry (CE) Coordinator

LOCATION:

Greenfield, MA

STATUS:
Non-Exempt

SUPERVISOR: COC Program Director

POSITION SUMMARY

The Coordinated Entry (CE) Coordinator provides leadership and coordination for the Three County CoC’s person-centered, trauma-informed, and equity-focused Coordinated Entry System across Berkshire, Franklin, and Hampshire Counties and the North Quabbin region. The coordinator oversees day-to-day operations, implementation, monitoring, and continuous improvement of Coordinated Entry; supports effective and equitable access to housing resources; facilitates case conferencing; provides training and technical assistance;

and works closely with providers, housing partners, people with lived experience, government agencies, and community stakeholders to identify and address system barriers. The position uses data, stakeholder feedback, HMIS, and best practices to strengthen system performance and housing outcomes while ensuring compliance with HUD and CoC requirements. The CE Coordinator reports directly to the Program Director and works collaboratively with the Compliance Manager and other CoC staff, exercising independent judgment, initiative, and problem-solving skills to support an effective, equitable, and responsive Coordinated Entry System.

ESSENTIAL

RESPONSIBILITIES

Manage and coordinate the day-to-day operations of the Three County CoC Coordinated Entry System, including access, assessment, eligibility, prioritization, referral, housing placement, and connection to appropriate resources, ensuring consistent implementation across Berkshire, Franklin, and Hampshire Counties and the North Quabbin region.

Facilitate Coordinated Entry case conferencing meetings across all three counties, including geographic and population-specific meetings, and support timely, equitable, and appropriate referrals and housing placements.

Serve as a primary point of contact for Coordinated Entry questions, referrals, troubleshooting, and system navigation. Proactively identify and resolve routine operational challenges and elevate policy, programmatic, resource, or leadership issues to the Program Director as appropriate.

Maintain By-Names-List, and current knowledge of available all CoC-Funded and non CoC-funded housing resources and programs and coordinate with housing providers and community partners to support appropriate referrals, address housing placement barriers, and improve housing outcomes.

Develop and provide training, technical assistance, and ongoing support to Coordinated Entry providers, assessors, community partners, and system users regarding policies, procedures, assessment, prioritization, referrals, HMIS, and related requirements.

Identify recurring training and technical assistance needs and work with CoC leadership and community partners to develop system-wide solutions, tools, guidance, and resources that strengthen provider capacity and promote consistent Coordinated Entry practices.

Use HMIS and other data systems to monitor Coordinated Entry activity, referrals, housing placements, system flow, data quality, and performance.

Collaborate with CoC staff and providers to support accurate data collection and develop meaningful performance measures.

Maintain accurate records and documentation necessary to demonstrate effective operation of Coordinated Entry and support quality assurance, monitoring, compliance, and continuous improvement activities.

Collaborate with the CoC Compliance Manager to ensure Coordinated Entry operations are consistent with approved CoC policies and procedures, HUD requirements, and applicable federal and state guidance.

Support system-wide activities…