Emergency Services Dispatcher

The Emergency Service Dispatcher receives calls from the public related to criminal activity, fire or medical emergencies and organizes the response of police and fire units. This person must be able to function in a sustained stressful environment, with the ability to interpret and prioritize information immediately. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed within are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform essential functions, which include the following. Other duties may be assigned.

• Coordinates all police, fire, ambulance and other emergency requests, relaying instructions to the appropriate unit.
• Interprets and prioritizes incoming and outgoing information by radio, phone, verbal or writing in an accurate manner and uses data entry to enter warrant information into the computer system.
• Transmits and receives messages from police and fire departments and other law enforcement, fire and city agencies.
• Other duties as assigned.

This is a full‑time position. An Emergency Service Dispatcher is assigned to a rotating shift, working a four‑days‑on, two‑days‑off schedule. The shift may be days, early or late. Must have the ability to work extended hours and/or report to work outside of assigned hours as needed.

High school diploma and computer keyboarding skills of 25 wpm; one year experience as a police or fire dispatcher desirable.

• Excellent interpersonal skills and the ability to remain calm in responding to tense and emergency situations.
• Ability to read maps and give directions.
• Knowledge of two‑way radio communications.
• Working knowledge of emergency response systems, i.e. 911, police scanners, and other related computer operations desirable.
• No felony conviction or conviction of any other offense which if committed in Wisconsin could be punished as a felony unless granted a complete and unconditional pardon.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is frequently required to use hands to push buttons, operate computer keyboards and mouse as well as touch computer monitors.

The employee is occasionally required to stand and walk. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job are close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the dispatch center is usually moderate. The employee is subject to considerable mental stress while communicating with police and fire department and the community during emergency situations.

Calculator, multi‑line telephone system, multi‑agency two‑way radio system, copy machine, computer, jail monitors, TDD device, fax machine, recorders, computer aided dispatch software and computer with multiple monitors.

• Ability to understand, organize, direct and process oral and written instruction.
• Ability to communicate effectively, enunciate clearly and be easily understood.
• Ability to spell correctly and use proper grammar.
• Ability to record and generate information and reports accurately.

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.

• Ability to function calmly in crisis situations.
• Ability to monitor multiple conversations and retain key information.
• A…