Assistant Store Leader

Job Details

Job Location:

Greenfield, WI - Greenfield, WI 53228

Position Type:
Full Time

Travel Percentage:
None

Job Category:
Retail

The Assistant Store Leader contributes to Range USA's success by leading a team of engaged store associates to create and maintain the Range USA experience for customers. The Assistant Store Leader is responsible for supervising the workplace, being the Safety Leader in the store, ensuring staff and customer safety, managing the store’s sales performance, ensuring compliance with all ATF requirements, and sustaining brand equity.

• Achieve high levels of sales performance and results through ensuring excellent customer service practices and demonstrating a high degree of professionalism with customers and associates.
• Monitor compliance with Range USA policies, such as safekeeping of funds and property, personnel practices, record-keeping procedures, and overall maintenance of the physical store.
• Be the Safety Leader in the store, coach and manage accountability around safety, and participate in any safety related communication with Main Office.
• Act as the store administrator of the applicant tracking system; recruit, interview, and hire top talent in a timely manner.
• Conduct the onboarding process with assistance from the Store Leader for all new hires.
• Manage the scheduling tool; create schedule, approve time sheets, and approve absences.
• Train, develop, and teach employees to perform the sales process consistently while on the retail sales floor.
• Provide ongoing feedback through training, coaching, counseling, assessments, and setting challenging goals to improve associate performance using development plans.
• Ensure proper channels of communication exist between the store, supervisors, and Main Office partners.
• Identify and assist in resolving issues that affect the store’s service, efficiency, and productivity.
• Ensure ATF compliance and all internal policies regarding the selling and handling of firearms are strictly adhered to.
• Ensure OSHA & EPA compliance is followed and adhered to in relation to state and local mandates, including compliance with lead safety and any other applicable requirements.
• Manage the range maintenance team personnel.
• Monitor completion of online learning management tool content.
• Be responsible for safe counts and deposits.
• Open and close the store; handle register counts, lock/unlock store.
• Assist with all staff responsibilities as daily business needs require.
• Manage the Operations Specialist to ensure all responsibilities are completed and assist when necessary.

• Minimum of 3 or more years of retail sales experience.
• Availability to work a flexible schedule and hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems, and POS systems.
• Strong verbal and written communication skills, including relationship building.
• Demonstrated ability to communicate with customers to ensure satisfaction and meet needs.
• Participate in performance management by creating, documenting, and reporting on performance and incentive goals.
• Balance business needs with customer needs and build relationships with customers, making customers and their needs a primary focus.
• Demonstrate a high level of competency and knowledge in assigned work, set clear goals and expectations, and readily share knowledge with others.

• Medical, Dental, Vision Health Insurance
• Free Elite Membership (Unlimited Shooting)
• Industry Leading Online and Store Discounts
• Free Classes
• Ability to Utilize Manufacturer Programs
• No firearm experience needed:
  Paid Training available

• Extended periods of standing.
• Lifting and/or pushing objects up to 50 lbs. on a regular basis.
• Working at heights of up to 10 feet.